At a Glance
- Tasks: Provide top-notch IT support and collaborate on exciting tech projects.
- Company: Dynamic Managed Service Provider with a focus on growth and innovation.
- Benefits: Competitive salary, private medical insurance, and your birthday off!
- Other info: Clear career progression opportunities and sponsored training for your development.
- Why this job: Gain hands-on experience while working from home and visiting diverse client sites.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 27000 - 30000 £ per year.
IT Service Engineer
A Modern MSP with Real Growth, Great Culture and Varied Tech Exposure.
Our client is not your typical Managed Service Provider.
They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems, not small slices of tech or repetitive ticket queues.
They are searching for an IT Service Engineer who’s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment.
You’ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base.
Why You’ll Love Working with Our Client
Home-Based with varied customer work.
Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield.
- Career Growth - You won't be stuck in a silo. You'll gain exposure across:
- Microsoft 365
- Azure / Entra ID
- Intune / Endpoint Management
- Windows, mac OS and i OS
- Hardware deployments
- Networking fundamentals
- Get stuck into real project work
- Clear progression into 2nd Line, Projects, or Technical Specialist roles:
- Certification Funding and Exam Incentive Scheme.
- They invest in your technical development through – Sponsored training, Funded Microsoft exams, Incentive scheme for passed certifications.
Benefits
- Private medical insurance.
- Employee Assistance Programme.
- 20 days annual leave plus bank holidays.
- Your birthday off - paid.
- Plus, one additional day of holiday for every year of service after year one.
- Modern, high-spec IT equipment
- Company mobile phone
- Pension scheme
- All software and tools provided
- What You’ll Be Doing - Service Desk and Technical Support
- You’ll be the first point of contact for incoming support requests and will:
- Handle queries via phone, email, and our client’s ticketing system.
- Diagnose and resolve 1st / 2nd Line issues efficiently.
- Log and manage tickets with clear communication and updates.
- Provide excellent customer service at all times.
- Customer onsite visits.
You will regularly visit customer sites to
- Install, configure, and deploy new hardware.
- Deliver face-to-face support.
- Assist with project rollouts, system upgrades, or migration support.
- Build strong, positive relationships with end users.
Operational and Technical Ownership.
- Receive, set up, and configure hardware to customer specifications.
- Create detailed build guides and documentation.
- Contribute to improving internal processes and knowledge articles.
- Collaborate closely with their 2nd and 3rd Line teams.
- Stay updated with modern technologies and best practices.
- What They’re Looking For - Essential Skills and Experience
- Experience working in a Managed Service Provider or B2B IT support environment.
- Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, mac OS and i OS.
- Excellent communication and customer service skills.
- A proactive, problem-solving mindset.
- Ability to manage multiple priorities and deadlines.
- Strong organisation and documentation skills.
Travel Requirements - Due to the nature of the role
- A full, valid UK driving licence and access to your own vehicle is essential.
- You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required.
Desirable Skills (Not Essential)
- Intune / Endpoint Manager
- Networking basics
- Hardware deployment experience
- Prior involvement in IT projects
- Ready to Join Our Client
If you’re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you.
This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, or Service Desk Engineer
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IT Service Engineer employer: Get Staffed
Get Staffed is an exceptional employer, offering a dynamic and supportive work culture that prioritises professional development and collaboration. As a Director of Learning – Mathematics in Blackburn with Darwen, you will have the opportunity to lead innovative curriculum design while benefiting from a vibrant academy environment that fosters growth and excellence in teaching. With a commitment to raising student achievement, this role provides meaningful and rewarding employment for those passionate about education.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Get Staffed values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Get Staffed might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Get Staffed!
✨Direct Apply to Get Staffed
Let's not forget to apply directly through the Get Staffed website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Get Staffed.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Get Staffed. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Get Staffed
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
