At a Glance
- Tasks: Be the go-to person for clients, solving their queries and ensuring satisfaction.
- Company: Join a dynamic team focused on exceptional client service.
- Benefits: Enjoy a competitive salary, pension, and free parking.
- Other info: Full training provided; great opportunity for career growth.
- Why this job: Make a real difference in client experiences while developing your skills.
- Qualifications: Strong organisational skills and a passion for helping others.
The predicted salary is between 29741 - 29741 £ per year.
- Customer Services Assistant
- Byfleet
- Full-Time | Permanent
We are seeking a dedicated and detail-oriented Customer Services Assistant to join our team.
The ideal candidate will play a pivotal role in ensuring exceptional client satisfaction by providing administrative support and managing client interactions efficiently.
This position requires strong organisational skills, proficiency in clerical tasks, and the ability to handle multiple responsibilities in a fast-paced environment.
Responsibilities
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Maintain accurate client records and databases through diligent data entry.
- Assist with administrative tasks including managing correspondence and preparing documents.
- Ensure effective communication with clients via phone and email and demonstrating excellent phone etiquette.
- Collaborate with team members to enhance service delivery and improve client experiences.
Skills
- Proficient in clerical tasks with a strong focus on accuracy and attention to detail.
- Competent in using computer software.
- Strong data entry skills with the ability to manage large volumes of information effectively.
- Excellent phone etiquette and interpersonal skills for effective client communication.
- Highly organised with the ability to prioritise tasks and manage time efficiently.
- A proactive approach to problem-solving and a commitment to delivering high-quality service.
Previous experience working in the courier sector would be a distinct advantage although it is not essential as full training will be provided.
If you are passionate about client service and possess the necessary skills to thrive in this role, we encourage you to apply.
Hours of Work
Monday to Friday, 8am to 6pm (from office), with a daily 1-hour unpaid break plus rostered Saturday working from home, 8am to 12pm (after training), which is paid as overtime on top of the basic pay.
Benefits
- Company pension
- Free parking
- On-site parking
- #J-18808-Ljbffr
Customer Services Assistant employer: Get Staffed
Elite Landscapes Ltd is an exceptional employer, offering a supportive work culture that values teamwork and professional growth. With competitive salaries and a commitment to employee development, this full-time role in London provides the opportunity to work with cutting-edge ground care equipment while contributing to beautiful landscapes. Join us for a rewarding career where your skills in horticulture and landscaping will be truly appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Get Staffed. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Get Staffed before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Get Staffed:Your cover letter is your chance to shine! Tell us why you want to work at Get Staffed specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Get Staffed!
How to prepare for a job interview at Get Staffed
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
