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For Companies At a Glance
- Tasks: Join a dynamic team as a Service Administrator, handling customer queries and organising schedules.
- Company: Work with a leading company in the Fire and Security sector, committed to innovation and growth.
- Benefits: Enjoy a competitive salary, pension scheme, 25 days leave, and full training.
- Why this job: This role offers career progression and a chance to make a real impact in a supportive environment.
- Qualifications: Must have at least 1 year of admin experience and strong customer service skills.
- Other info: Perfect for detail-oriented individuals looking to thrive in a fast-paced setting.
Service Administrator Package Overview:
- Full-Time, Permanent Position
- £26,000-£28,000 (Dependent on Experience)
- Pension Scheme
- 25 Days Annual Leave + Bank Holidays
- Full Training Provided
- Opportunities for Career Progression
Company Overview – Service Administrator
Our client, a leading and innovative company within the Fire and Security sector, is seeking a motivated and dedicated Service Administrator to join their team. This is a fantastic opportunity to develop a rewarding career with a successful and growing business. The company is well-established, providing a range of fire and security solutions to a diverse client base, and they are committed to supporting their team with ongoing training and professional development.
As the Service Administrator, you will be joining a supportive and dynamic team focused on delivering exceptional service to both customers and suppliers. If you are enthusiastic, reliable, and detail-oriented, this could be the perfect opportunity for you!
Service Administrator Role and Responsibilities:
- Answer incoming calls and handle customer queries with professionalism
- Deliver excellent customer service and build lasting relationships with customers and suppliers
- Organise engineers' schedules and timesheets
- Liaise with engineers on a daily basis to ensure smooth operations
- Place orders for stock and materials, ensuring timely deliveries
- Maintain accurate records using in-house systems (training provided)
- Oversee vehicle servicing and maintenance
- Communicate with project/installation managers regarding job progress
- Create and edit documents using Microsoft Office (Word, Excel)
- Update project documentation through internal systems
- Assist with ad hoc duties as required
Service Administrator Skills and Experience:
- Previous administration experience (minimum 1 year)
- Excellent customer service skills with the ability to build and maintain relationships
- Proficient in Microsoft Office (Word, Excel)
- Strong attention to detail and excellent organisational skills
- Ability to work well under pressure and adapt to changing priorities
- Good verbal and written communication skills
- Ability to work independently and as part of a team
- Self-motivated, reliable, and efficient with time management
Service Administrator employer: Get Staff
Contact Detail:
Get Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the fire and security sector. Understanding the industry will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being proficient in these tools is crucial for the Service Administrator role, and demonstrating this knowledge can set you apart.
✨Tip Number 3
Prepare to discuss your previous administration experience in detail. Think of specific examples where you've excelled in customer service or managed schedules effectively.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks and manage time effectively. This is key for a role that involves juggling multiple responsibilities.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administration experience and customer service skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities of the Service Administrator position.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office, attention to detail, and organisational skills. Provide examples of how you've successfully managed similar tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Get Staff
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to build relationships and resolve issues effectively.
✨Demonstrate Organisational Abilities
The position involves managing schedules and maintaining accurate records. Discuss your experience with organisation and time management, perhaps by mentioning tools or methods you use to stay organised in a busy environment.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential, brush up on your skills in Word and Excel before the interview. Be ready to discuss how you've used these tools in previous roles, especially for creating documents and managing data.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to the role. Think about scenarios involving customer interactions, scheduling conflicts, or prioritising tasks, and prepare your responses to demonstrate your problem-solving skills.
