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For Companies At a Glance
- Tasks: Manage customer accounts and build strong relationships while ensuring service excellence.
- Company: Established and growing business in Lincoln with a collaborative culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: GCSE Maths and English, excellent communication skills, and a proactive attitude.
- Other info: Fast-paced environment with great career development opportunities.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000 - £35,000 per annum (Negotiable depending on experience)
Location: Lincoln - Office is commutable from Welbourn, Newark, Sleaford, Grantham, and surrounding areas
Working Hours: Monday to Thursday: 08:00 - 16:30, Friday: 08:00 - 16:00
Job Type: Full-time, Permanent
Company Overview
Our client, a well-established and growing business in their sector, is seeking a dedicated and proactive Customer Account Manager to join their team at their office. This is a fantastic opportunity for someone who excels at building relationships, driving service excellence, and managing customer expectations from start to finish. If you’re organised, customer-focused, and thrive in a collaborative environment, this role could be a great fit.
Role and Responsibilities
- Act as the main point of contact for a portfolio of customer accounts
- Build strong, long-term relationships through consistent communication and service delivery
- Coordinate internally across departments to ensure all service level agreements are met
- Take ownership of customer portals (e.g., Verisae), including data updates, performance statistics, exception reports, and aged job tracking
- Support internal teams by advising on best practices for portal usage and job management
- Produce and deliver weekly reports to customers and internal stakeholders
- Monitor and follow up on outstanding purchase orders and quotations
- Manage and support implementation of process changes requested by customers
- Lead customer review meetings on a monthly/quarterly basis
- Collaborate with finance to support debt recovery efforts
- Record and act on customer feedback regarding services, products, or performance
- Present new products and service offerings to clients as required
- Stay informed on market trends, industry developments, and competitor activity
- Analyse account performance and sales potential to support business growth strategies
- Handle customer complaints professionally and ensure timely resolution
Skills and Experience
- GCSE Maths and English (Grade A-C or equivalent)
- Excellent customer service and interpersonal skills
- Strong verbal and written communication
- Organised and detail-oriented with effective time management
- Able to manage multiple tasks and meet deadlines
- Discreet, professional, and adaptable in a fast-paced environment
- Proactive problem-solver who works well both independently and in a team
Account Manager in Lincoln employer: Get Staff
Contact Detail:
Get Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Lincoln
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services inside out. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Account Manager position. Highlight your customer service skills and ability to build relationships, as these are key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Manager in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can build those strong relationships!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've excelled in similar positions and how you can drive service excellence for our clients.
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity. Let’s get started!
How to prepare for a job interview at Get Staff
✨Know Your Customer Accounts
Before the interview, take some time to research the company’s existing customer accounts. Understand their key clients and any recent news or developments. This will help you demonstrate your proactive approach and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past. Think about times when you’ve resolved issues or built relationships through clear dialogue. Practising these examples will help you articulate your skills during the interview.
✨Demonstrate Organisational Skills
Being organised is crucial for this role. Bring along a portfolio or a planner that showcases how you manage multiple tasks and deadlines. You could even share a brief case study of a project where your organisational skills led to successful outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as an Account Manager and prepare your responses. For instance, how would you handle a dissatisfied customer? Having a structured approach to these scenarios will impress your interviewers.
