At a Glance
- Tasks: Help clients sell their properties and guide buyers through the process.
- Company: Dynamic online estate agency focused on customer satisfaction.
- Benefits: Company events, pension scheme, and a supportive work environment.
- Other info: Perfect for those who are ambitious, organised, and eager to learn.
- Why this job: Join a vibrant team and make a real difference in people's property journeys.
- Qualifications: Experience in residential property and excellent communication skills.
The predicted salary is between 25000 - 35000 £ per year.
The Estate Agent performs various day to day tasks within the online estate agency to facilitate the customer journey including onboarding new clients, building listings for Rightmove & Zoopla, vetting prospective buyers and arranging viewings and providing general customer service over the telephone. As a first point of contact for the business, the role requires a positive and customer focused approach, offering property sellers comfort that with us, their property sale will be in professional hands.
Duties:
- Support the agency by demonstrating well-honed product knowledge and exceptional customer service techniques to support sellers and buyers through property transactions.
- Be directly responsible for a subsection of the company’s overall property listings, impacting the company sales conversion rates.
- Onboard new vendors, ensuring all key information about the vendor & property are accurately recorded in the company CRM and reflected in online listings.
- Vet interested buyers in accordance with company policy and communicate viewing arrangements diligently.
- Introduce interested buyers to the Senior Negotiator and remain a key point of contact until completion, participating in sales progression duties, such as chasing updates from mortgage brokers and solicitors when required.
Required Skills & Experience:
- Residential property experience gained from Estate Agency setting.
- Confident and outgoing telephone manner.
- Ability to build strong rapport with various types of clients.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- I.T. Literate with previous CRM experience.
- Target driven.
- Creative problem solver, ambitious & hungry to learn.
- Organised, diligent and able to work independently and as part of a team.
- Naturally inquisitive, helpful & optimistic.
Job Type: Full-time
Benefits:
- Company events
- Company pension
Estate Agent in London employer: Get Sold Now
As an innovative online estate agency, we pride ourselves on fostering a dynamic and supportive work environment that prioritises employee growth and development. Our team enjoys a range of benefits including company events and a pension scheme, all while working in a culture that values collaboration and exceptional customer service. Located in a vibrant area, our employees have the unique advantage of being part of a forward-thinking company that is reshaping the property market, making it an exciting place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Estate Agent in London
✨Tip Number 1
Get to know the company inside out! Research their values, recent sales, and customer feedback. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with clients over the phone, make sure you sound confident and friendly. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or conversations, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Estate Agent in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be the first point of contact, make sure your written application reflects your excellent verbal and written communication skills. Use clear and concise language to demonstrate how you can build rapport with clients.
Highlight Your Attention to Detail:As an Estate Agent, attention to detail is key. In your application, mention any experiences where you've had to manage information accurately, especially in a CRM system. This will show us you're organised and diligent.
Be Customer-Focused:We love candidates who put customers first! In your application, share examples of how you've provided exceptional customer service in the past. This will help us see your positive approach and commitment to client satisfaction.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Get Sold Now
✨Know Your Stuff
Make sure you brush up on your knowledge of the property market and the specific services offered by the agency. Familiarise yourself with platforms like Rightmove and Zoopla, as well as common customer queries. This will show that you're not just interested in the role but also understand the industry.
✨Practice Your Phone Skills
Since this role heavily relies on telephone communication, practice your phone manner. Try role-playing with a friend or family member to get comfortable with handling various scenarios, from onboarding clients to answering tricky questions. A confident and friendly tone can make all the difference!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you built rapport with clients and resolved issues. This will demonstrate your ability to handle the customer-focused approach required for the role.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks, such as vetting buyers and arranging viewings, while ensuring accuracy in your work. Mention any tools or methods you use to stay organised, especially if you have CRM experience.
