Employment Advisor in Widnes

Job Category: Customer Support/Client Care

About the role

As an Employment Advisor, you’ll help people overcome barriers, build confidence and develop the skills they need to secure and sustain employment. Working with participants from a wide range of backgrounds, you’ll provide personalised coaching, practical employability support and constructive challenge to help people achieve their goals. No two days are the same – one day you might be helping someone prepare for their first interview in years, the next you’ll be supporting someone to overcome barriers that have prevented them from moving forward. This is a structured, target‑driven role where success comes from building positive relationships, maintaining high standards and believing that people can achieve more than they thought possible.

What you will do

• Manage your own caseload of participants, providing tailored support to help them move towards sustainable employment.
• Deliver one‑to‑one appointments, coaching sessions and action planning that build confidence, motivation and employability skills.
• Support participants with CV writing, job searching, applications, interview preparation and employer engagement.
• Identify barriers to employment and work collaboratively with participants and partner organisations to overcome them.
• Build positive relationships with employers, training providers and external partners to create opportunities for participants.
• Achieve agreed performance and job outcome targets while maintaining a high‑quality participant experience.
• Keep accurate records and follow required processes.
• Communicate clearly with participants, colleagues and external partners.
• Role‑model Get Set UK’s values and demonstrate the employability standards we support in others, including good attendance, punctuality, professionalism, communication and follow‑through.

Our values and standards

At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire. We look for people who bring these values to life through their behaviour every day, whether they are working with participants, employers, colleagues or partners. Because we work in employability and skills, we also look for colleagues who can role‑model positive employability behaviours, including good attendance, punctuality, professionalism, communication, reliability and follow‑through.

Qualifications

• Successful experience working in a customer‑facing, advisory, coaching, employability, education, recruitment, welfare‑to‑work or similar environment.
• Evidence of delivering outcomes and working to achieve targets.
• Ability to build positive, professional relationships with people from a wide range of backgrounds.
• A genuine desire to put others first and create lasting change.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Good organisation, attention to detail and ability to follow agreed processes.
• Evidence of commitment and follow‑through in previous roles, education, volunteering or other responsibilities.
• Reliability, punctuality and a professional approach to work.
• Ability to explain your employment history clearly, including any gaps or short‑term roles.
• Confidence using digital systems, email and Microsoft Office.
• Ability to work in a structured environment where quality, compliance and outcomes are monitored.
• Commitment to Get Set UK’s values and to supporting people who may face barriers to work, learning or progression.
• Willingness to complete all required recruitment checks, including right to work, references and DBS checks where required.
• Right to work in the UK. We are not able to offer visa sponsorship for this role.

It would be helpful if you have

• Experience supporting people into employment, education or training.
• Knowledge of the employability, skills or welfare‑to‑work sector.

Benefits

• 25 days annual leave, plus bank holidays, increasing with length of service.
• Employee ownership share scheme.
• Pension scheme with 5% employee contribution and 3% employer contribution.
• Pension salary sacrifice scheme.
• Employee Assistance Programme.
• Vitality GP consultations.
• Mental health support, including CBT and counselling.
• Physiotherapy cover.
• Vitality health checks.
• 40% discount on gym memberships.
• Free 12‑month Headspace subscription.
• IncentFit, with the opportunity to earn up to £30 per month.
• Discounts and offers with health, wellbeing and lifestyle retailers.
• Phone contract discounts, including 20% off selected EE monthly plans.
• Access to additional Vitality health cover and cashback benefits after 12 months’ service.
• Group life protection after 2 years’ service.
• Additional annual leave after 2, 4 and 5 years’ service.

Legal and diversity statement

Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process if required. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients.