Team Lead - Connect to Work - Liverpoool

We encourage applicants to read the role information carefully before applying. Attention to detail and commitment matter in this role and are qualities we value in our team.

About us

Get Set UK supports people to overcome barriers, build skills and move into work. Get Set UK is now part of Palladium, a global organisation working with governments, businesses and investors to solve social and economic challenges. Together, we are strengthening our support for participants, employers, commissioners and communities.

About the role

Subject to contract award, we are looking for a dedicated and professional Team Lead to join our Connect to Work service. As a Team Lead - Connect to Work, you will lead a team of Employment Specialists supporting people with disabilities, health conditions, neurodiverse needs and other significant barriers to employment. You will work closely with participants, employers, health services and community partners to ensure high-quality, person-centred support that helps people move into and sustain meaningful employment. Alongside leading and developing your team, you will maintain a small caseload of participants who require more complex support and help ensure the service delivers positive outcomes, quality standards and contractual requirements. This role would suit someone who enjoys developing people, building partnerships and creating an environment where both colleagues and participants can succeed.

What you will do

• Lead, support and develop a team of Employment Specialists delivering the Connect to Work programme
• Provide regular coaching, supervision and guidance to ensure high-quality participant support
• Monitor team performance and support colleagues to achieve agreed outcomes and quality standards
• Maintain a small caseload of participants with more complex support needs
• Support team members with participants experiencing disabilities, health conditions, neurodiverse needs and other significant barriers to employment
• Build effective relationships with employers, health services, local authorities, community organisations and referral partners
• Support service improvement activities and contribute to the development of local delivery plans
• Review performance information and identify opportunities to improve quality, outcomes and participant experience
• Ensure programme delivery meets safeguarding, compliance and contractual requirements
• Keep accurate records and follow required processes
• Communicate clearly with participants, colleagues and external partners

Role model Get Set UK's values and demonstrate the employability standards we support in others, including good attendance, punctuality, professionalism, communication and follow-through.

Our values and standards

At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire. We are looking for people who bring these values to life through their behaviour every day, whether they are working with participants, employers, colleagues or partners. Because we work in employability and skills, we also look for colleagues who can role model positive employability behaviours, including good attendance, punctuality, professionalism, communication, reliability and follow-through.

Minimum essential criteria

To be considered for this role, you will need to evidence in your CV that you meet the minimum essential criteria below:

• Experience leading, supervising, mentoring or managing staff
• Experience supporting people facing barriers to employment, learning, wellbeing or progression
• Experience working with individuals with disabilities, health conditions, neurodiverse needs or other complex support needs
• Ability to communicate clearly and professionally, both verbally and in writing
• Good organisation, attention to detail and ability to follow agreed processes
• Evidence of commitment and follow-through in previous roles, education, volunteering or other responsibilities
• Evidence of delivering outcomes, targets, tasks, projects or agreed objectives
• Reliability, punctuality and a professional approach to work
• Ability to explain your employment history clearly, including any gaps or short-term roles
• Confidence using digital systems, email and Microsoft Office
• Ability to work in a structured environment where quality, compliance and outcomes are monitored
• Commitment to Get Set UK's values and to supporting people who may face barriers to work, learning or progression
• Willingness to complete all required recruitment checks, including right to work, references and DBS checks where required
• Right to work in the UK. Please note that we are not able to offer visa sponsorship for this role.

Desirable criteria

It would be helpful if you have:

• Experience within supported employment, employability, welfare-to-work, careers, social care, health or community services
• Experience managing performance, quality standards or contractual outcomes
• Knowledge of supported employment approaches, including the Supported Employment Quality Framework (SEQF) or Individual Placement and Support (IPS)
• Management, Leadership, Coaching, Careers or Advice and Guidance qualifications
• Experience working with employers to create opportunities for people facing barriers to employment
• Experience supporting individuals with complex health conditions, disabilities or neurodiverse needs

Benefits

We want colleagues to feel supported, rewarded and able to do their best work. Benefits include:

• 25 days annual leave, plus bank holidays, increasing with length of service
• Employee ownership share scheme
• Pension scheme with 5% employee contribution and 3% employer contribution
• Pension salary sacrifice scheme
• Employee Assistance Programme
• Vitality GP consultations
• Mental health support, including CBT and counselling
• Physiotherapy cover
• Vitality health checks
• 40% discount on gym memberships
• Free 12-month Headspace subscription
• IncentFit, with the opportunity to earn up to 30 per month
• Discounts and offers with health, wellbeing and lifestyle retailers
• Phone contract discounts, including 20% off selected EE monthly plans
• Access to additional Vitality health cover and cashback benefits after 12 months service
• Group life protection after 2 years service
• Additional annual leave after 2, 4 and 5 years service

Some benefits are subject to role type, eligibility and length of service. The full benefits package will be confirmed during the recruitment process.

Recruitment process

We aim to make our recruitment process clear, fair and engaging for every candidate. To apply, you must complete your application on our recruitment platform, including a short initial questionnaire. If you apply through Indeed, you will still need to complete this step before we can review your application. Once submitted, our recruitment team will assess your CV and application against the essential requirements of the role, looking for evidence of relevant experience, communication skills, commitment and achievement. If shortlisted, you may be invited to complete a further questionnaire and progress through some or all of the following stages:

• Telephone or Teams conversation with our recruitment team
• Online assessment or testing
• Employment history and reference checks
• Hiring manager interview
• Presentation, task or role-based exercise (where relevant)

Any offer of employment will be subject to satisfactory right to work, reference, DBS (where required), safeguarding and other pre-employment checks. We encourage candidates to engage fully with each stage of the process. Preparation, responsiveness and attention to detail are important and reflect the standards we expect in our work.

Get Set for a better tomorrow. Apply today.

Additional information

We reserve the right to close applications early, so we encourage early applications. Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process if required. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients. Get Set UK does not accept unsolicited CVs from agencies.