Cluster Manager in London

Get Set UK is an employment services provider that supports people to make positive changes in their lives. We’re looking for a Cluster Manager to lead our Careers, Information, Advice, and Guidance (CIAG) services within a prison-based environment. If you’re an experienced leader with a passion for empowering individuals and ensuring high-quality career guidance, this could be the role for you.

This role requires rigorous vetting, including an enhanced DBS check and prison security clearance. Candidates must also have a full driving licence and access to a vehicle, as the role involves travel across multiple prisons within the cluster area.

Your impact

As Cluster Manager, you will lead and develop a team of CIAG Advisors across multiple prisons to ensure they deliver exceptional careers guidance and employability support. You will be responsible for ensuring compliance, maintaining high-quality service delivery, and meeting key performance targets.

Responsibilities

• Team Leadership: Manage, coach, and inspire your team, ensuring they have the tools and support needed to excel.
• Careers Information, Advice & Guidance: Approximately 30% of your time will be delivering frontline CIAG services alongside your team of Advisors.
• Operational Oversight: Oversee the delivery of CIAG services, ensuring performance meets contractual and organisational targets.
• Quality Assurance: Conduct regular service evaluations, ensuring compliance with safeguarding, prison security, and quality standards.
• Performance Monitoring: Track outcomes and use data insights to drive continuous improvement.
• Stakeholder Engagement: Build strong relationships with prison staff, training providers, and employers to enhance service effectiveness.
• Compliance and Safeguarding: Ensure full adherence to safeguarding policies and prison security regulations.
• Driving Participant Success: Support individuals in custody by ensuring that career guidance aligns with their skills and aspirations, contributing to reduced reoffending rates and successful reintegration.

Who we seek

We’re looking for a strong leader with experience in offender rehabilitation, careers guidance, or employment services. You should be someone who thrives in a challenging environment, is highly organised, and can drive high-quality service delivery.

• Leadership Experience: Proven ability to manage and develop teams in a target-driven environment.
• Careers Guidance Expertise: Level 4 IAG qualification or above (or willingness to work towards it).
• Compliance Knowledge: Strong understanding of safeguarding, data protection, and prison regulations.
• Performance Management: Experience in monitoring outcomes and driving improvements.
• Stakeholder Engagement: Ability to build strong relationships with internal and external partners.
• IT Proficiency: Competent in using digital tools for reporting and performance tracking.
• Driving Licence & Vehicle: Must be able to travel between multiple prisons.

Our values

• Be ambitious: Show determination and innovation in your approach.
• Be inspiring: Inspire responsibility through your daily actions.
• Be proud: Take pride in your daily achievements and want to support your local community.
• Be considerate: Collaborate well in an inclusive environment.
• Own it: Own your attitude, motivation, and actions.

Our promise to you

At Get Set UK, we’re committed to supporting, rewarding, and developing our people. From day one, you’ll have access to a range of benefits designed to enhance your wellbeing, financial security, and lifestyle. Some benefits are available immediately, while others unlock as you grow with us.

As part of the Get Set UK team, you will enjoy:

• Health & Wellbeing: Virtual GP & Mental Health Support – Access to 24/7 medical advice and mental health services.
• IncentFit Wellbeing Programme: Get rewards for making healthy lifestyle choices.
• Up to 50% Off Gym Memberships: Stay active with discounted rates at top gyms.
• Free Headspace Subscription: Prioritise your mental wellness with guided meditation and mindfulness tools.
• Private healthcare cover through Bupa: providing access to specialist treatment and consultations.
• Financial Security: Workplace Pension Scheme – Start saving for the future with employer contributions.
• Life Assurance Cover: Financial security for your loved ones.
• Discount Hub: Savings on everyday essentials, including supermarkets, utilities, phone contracts, and travel.
• Lifestyle Perks: Big-Brand Discounts – Enjoy exclusive savings on fashion, dining, and entertainment.
• Extra Holiday Days: Earn additional leave for long service and special occasions.

We’re proud to be ClimateWise Certified – meaning we offset more carbon than we produce. Join a company that actively makes a difference! At Get Set UK, we invest in you – from your career growth to your personal wellbeing. Come and be part of a team that values people, purpose, and progress.

Are you ready to take the next step in your career and lead a team that transforms lives? Apply today and join us in making a real impact!

Note: This role requires enhanced DBS clearance and prison vetting. Applicants should ensure they meet these requirements before applying.

We are a Disability Confident Employer and welcome all applications. Get Set UK is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, or any other protected status. If you need reasonable adjustments as part of your application and recruitment process, please let us know at the outset and we will work to provide the right solution for you.

This organisation is committed to safeguarding and promoting the welfare of learners/clients and expects all staff to share this commitment. Successful appointment will require satisfactory recruitment checks.