Administrator Apprentice
Get Set to be the welcoming, organised presence that helps people feel supported from the moment they walk through the door.
About the Role
This Administrator Apprentice role sits at the heart of our office. You are often the first person clients speak to and the first face they see.
Your work helps the RESTART team focus on what they do best: supporting people to move forward, build confidence and make progress.
This is an entry point into a professional administrative career, with real responsibility from day one and structured learning alongside your role.
What This Role Is Really About
This role is about trust.
It is about consistency.
It is about creating a calm, respectful environment where people feel taken seriously.
Small actions matter here.
A friendly greeting.
An accurate record.
A followup call done properly.
Environment
You will work in a busy, peoplefocused office.
Visitors arrive throughout the day.
Phones ring regularly.
Priorities can change quickly.
Structure keeps things moving.
What You Will Do
- Act as front of house for the office
- Welcome visitors and manage reception professionally
- Answer incoming calls and make outbound calls to clients
- Handle correspondence, scanning, filing and document management
- Support the RESTART team with daytoday administration
- Schedule appointments and manage team diaries
- Provide basic Information, Advice and Guidance when appropriate
- Keep records accurate and up to date
Employer / Stakeholder Element
You will speak with clients daily.
You will support advisers and delivery staff.
You will help create a positive first impression of Get Set UK.
What Makes Someone Successful Here
You care about getting things right.
You stay polite and professional, even when its busy.
You follow instructions and ask questions when unsure.
You understand that reliability builds trust.
What You Will Bring
Essential
- A genuine interest in administration and customer service
- A polite, confident communication style
- Willingness to learn and take feedback
- Basic IT skills and confidence using Microsoft Office
Trainable
- RESTART Scheme processes
- Customer guidance and IAG basics
- Office systems and compliance requirements
A Day in the Role
You open the office and prepare reception.
Clients arrive and you welcome them.
You answer calls and book appointments.
You support advisers with admin tasks between interruptions.
You update records and scan documents.
You finish the day knowing the office is organised and ready.
What You Will Get From This Role
A clear entry point into an administration career
Structured training and apprenticeship support
Experience in a regulated, peoplefocused environment
Transferable office, customer service and admin skills
You will be able to point to real outcomes you have delivered
You will also receive:
Vitality health cover including GP access, mental health support and physio
IncentFit rewards worth up to 360 per year
Employee Assistance Programme
Pension with 5% employer and 3% employee contributions
Increased annual leave with service
Values
At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire. We are looking for people who bring these values to their work consistently.
Why Join Get Set UK
We are a growing organisation delivering highimpact employability and skills programmes.
We support tens of thousands of people each year.
Our work strengthens communities and creates real opportunity.
This role gives you meaningful experience in work that matters.
Recruitment Process
We review every application carefully. We expect a clear and concise CV showing what you have achieved.
You will complete short scenariobased questions as part of your application. These must be completed in full.
If progressed, you may be invited to a telephone or video screening interview. We expect candidates to attend as agreed.
Successful candidates may complete a short workbased assessment within 48 hours, followed by a hiring manager interview.
We look for candidates who show commitment throughout the process.
Eligibility
This role is subject to appropriate safeguarding and vetting checks.
We are not able to provide visa sponsorship for this position, so applicants must have the right to work in the UK at the time of application.
Get Set for a better tomorrow. Apply today.
Additional information
We reserve the right to close applications early, so we encourage early applications. Get Set UK is a Disability Confident and Equal Opportunity Employer.We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients. Get Set UK does not accept unsolicited CVs from agencies.
