Employment Advisor in Ilford

At Get Set UK, we help people overcome barriers, build skills and create brighter futures through employment, skills, health and justice programmes that change lives every day.

We're now part of a global group with more than 16,000 colleagues working across more than 90 countries. It's an exciting new chapter for Get Set UK, combining the values and culture that have made us successful with the opportunities, investment and international reach of a global organisation.

We're also proud to be an employee-owned organisation. Our value of Own It isn't just something we say, it's how we work. We believe in giving our people the opportunity to take ownership, make a genuine difference and play their part in our future success.

If you're ambitious, resilient, professional and motivated by changing lives, there's never been a better time to join Get Set UK.

About the role

As an Employment Advisor, you'll help people overcome barriers, build confidence and develop the skills they need to secure and sustain employment.

Working with participants from a wide range of backgrounds, you'll provide personalised coaching, practical employability support and constructive challenge to help people achieve their goals. No two days are the same. One day you might be helping someone prepare for their first interview in years, the next you'll be supporting someone to overcome barriers that have prevented them from moving forward.

This is a structured, target-driven role where success comes from building positive relationships, maintaining high standards and believing that people can achieve more than they thought possible.

If you're resilient, organised, enjoy working with people and want a career where you can genuinely change lives, we'd love to hear from you.

What you will do

• Manage your own caseload of participants, providing tailored support to help them move towards sustainable employment.
• Deliver one-to-one appointments, coaching sessions and action planning that build confidence, motivation and employability skills.
• Support participants with CV writing, job searching, applications, interview preparation and employer engagement.
• Identify barriers to employment and work collaboratively with participants and partner organisations to overcome them.
• Build positive relationships with employers, training providers and external partners to create opportunities for participants.
• Achieve agreed performance and job outcome targets while maintaining a high-quality participant experience.
• Keep accurate records and follow required processes
• Communicate clearly with participants, colleagues and external partners
• Role model Get Set UK’s values and demonstrate the employability standards we support in others, including good attendance, punctuality, professionalism, communication and follow-through.

Our values and standards

At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire.

We are looking for people who bring these values to life through their behaviour every day, whether they are working with participants, employers, colleagues or partners.

Because we work in employability and skills, we also look for colleagues who can role model positive employability behaviours, including good attendance, punctuality, professionalism, communication, reliability and follow-through.

To be considered for this role, you will need to evidence in your CV that you meet the minimum essential criteria below:

• Successful experience working in a customer-facing, advisory, coaching, employability, education, recruitment, welfare to work or similar environment.
• Evidence of delivering outcomes and working to achieve targets.
• Ability to build positive, professional relationships with people from a wide range of backgrounds.
• A genuine desire to put others first and create lasting change.
• Ability to communicate clearly and professionally, both verbally and in writing
• Good organisation, attention to detail and ability to follow agreed processes
• Evidence of commitment and follow-through in previous roles, education, volunteering or other responsibilities
• Reliability, punctuality and a professional approach to work
• Ability to explain your employment history clearly, including any gaps or short-term roles
• Confidence using digital systems, email and Microsoft Office
• Ability to work in a structured environment where quality, compliance and outcomes are monitored
• Commitment to Get Set UK’s values and to supporting people who may face barriers to work, learning or progression
• Willingness to complete all required recruitment checks, including right to work, references and DBS checks where required
• Right to work in the UK. Please note that we are not able to offer visa sponsorship for this role.

It would be helpful if you have:

• Experience supporting people into employment, education or training.
• Knowledge of the employability, skills or welfare-to-work sector.

We want colleagues to feel supported, rewarded and able to do their best work. Benefits include:

• 25 days annual leave, plus bank holidays, increasing with length of service
• Employee ownership share scheme
• Pension scheme with 5% employee contribution and 3% employer contribution
• Pension salary sacrifice scheme
• Employee Assistance Programme
• Vitality GP consultations
• Mental health support, including CBT and counselling
• Physiotherapy cover
• Vitality health checks
• 40% discount on gym memberships
• Free 12-month Headspace subscription
• IncentFit, with the opportunity to earn up to £30 per month
• Discounts and offers with health, wellbeing and lifestyle retailers
• Phone contract discounts, including 20% off selected EE monthly plans
• Access to additional Vitality health cover and cashback benefits after 12 months’ service
• Group life protection after 2 years’ service
• Additional annual leave after 2, 4 and 5 years’ service

Some benefits are subject to role type, eligibility and length of service. The full benefits package will be confirmed during the recruitment process.

Recruitment process

We aim to make our recruitment process clear, fair and engaging for every candidate.

If shortlisted, you may be invited to complete a further questionnaire and progress through some or all of the following stages:

• Telephone or Teams conversation with our recruitment team
• Online assessment or testing
• Employment history and reference checks
• Presentation, task or role-based exercise (where relevant)

Any offer of employment will be subject to satisfactory right to work, reference, DBS (where required), safeguarding and other pre-employment checks.

We encourage candidates to engage fully with each stage of the process. Preparation, responsiveness and attention to detail are important and reflect the standards we expect in our work.