At a Glance
- Tasks: Lead and develop CIAG Advisors while ensuring performance and quality standards are met.
- Company: Join Get Set UK, a part of Palladium, making a real impact in the community.
- Benefits: Enjoy 25 days annual leave, health support, and discounts on fitness and travel.
- Other info: Dynamic role with opportunities for growth and travel across various sites.
- Why this job: Make a difference in people's lives while developing your leadership skills.
- Qualifications: Experience in leading teams and a commitment to high standards is essential.
The predicted salary is between 29700 - 36300 £ per year.
Scope of Role
You will lead, coach and develop CIAG Advisors across the cluster while keeping close control of performance, quality and compliance.
You will review KPIs and service outcomes, use data to identify risks, complete observations and case-note reviews, and make sure agreed improvements happen.
You will build effective relationships with prison leadership and other stakeholders, represent Get Set UK in operational meetings and maintain accurate, audit-ready records.
Around 20% of your role will involve frontline CIAG delivery.
This keeps you connected to participant needs and the practical realities facing your team.
What success looks like
You will create a service where Advisors understand expectations, performance issues are addressed promptly and CIAG delivery remains consistent across sites.
Quality reviews lead to sustained improvement, contractual requirements are monitored effectively and stakeholders can rely on clear communication and follow-through.
The working reality
Prison delivery is structured around security and operational regimes.
Access can be delayed, routines can change and priorities may shift quickly.
Searches, safeguarding requirements, professional boundaries and security procedures must be followed consistently.
Regular travel across the cluster is essential.
We will consider reasonable adjustments that enable you to meet the role's travel requirements.
Regular travel across the delivery area remains essential.
- What you get
- 25 days' annual leave, increasing with service.
- Vitality health and wellbeing support, including GP services, mental health support and physiotherapy.
- 24/7 Employee Assistance Programme, including up to six counselling sessions a year and legal, financial and debt guidance.
- Workplace pension, with salary sacrifice available subject to eligibility and scheme rules.
- Share buy scheme.
- Up to £360 a year through Incent Fit for eligible activities.
- Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans.
- Selection & Application Process
We assess your CV and application against the minimum essential criteria and the evidence you provide.
If shortlisted, the process may include a recruitment call or Teams conversation, questionnaire, assessment or testing, and a hiring-manager interview with a task or presentation where relevant.
Before employment is confirmed, you must promptly provide the information and documents required for right-to-work checks, references, safeguarding, DBS and prison security vetting.
Any offer is conditional on satisfactory completion of the required checks.
Preparation, responsiveness and attention to detail matter throughout the process.
Eligibility & Checks
You must have the full right to work in the UK.
Sponsorship is not available for this role.
Any appointment will be subject to satisfactory right-to-work checks, references, an Enhanced DBS check, safeguarding requirements and the prison security vetting applicable to the role.
Get Set UK is a Disability Confident and Equal Opportunity Employer.
Reasonable adjustments are available throughout recruitment.
Qualifications & Experience
- Useful, but not essential
- Experience leading and developing frontline teams in employability, careers, skills, education, justice, rehabilitation, public services or a related environment, including managing performance.
- Evidence of delivering outcomes in a target-driven or contractually monitored service and using KPIs or management information to identify and address performance issues.
- Evidence of coaching colleagues, giving clear feedback and taking appropriate action where standards or performance need to improve.
- A Level 4 IAG qualification, or willingness to work towards one.
- Evidence of commitment, reliability and consistently delivering high standards of work.
- Evidence of delivering outcomes, targets, tasks, projects or agreed objectives.
- Ability to explain recent employment history clearly, including gaps or short-term roles during the previous five years.
- Confident working knowledge of Microsoft Office applications, with ability to learn other digital systems.
- Ability to meet the role's regular multi-site travel requirements, including a valid driving licence, access to an appropriate vehicle and appropriate business-use insurance.
- Experience in prison, probation, justice, custodial or other secure environments.
- Experience delivering or managing CIAG services.
- Knowledge of Ministry of Justice, prison or custodial service frameworks.
Get Set UK delivers employment, skills, apprenticeships, health and justice services, helping people overcome barriers and progress towards meaningful, sustainable employment.
We are part of Palladium, a global impact organisation with more than 60 years' experience delivering programmes and solutions internationally.
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Cluster Manager in Husborne Crawley employer: Get Set UK
Get Set UK is an exceptional employer that prioritises meaningful connections between job seekers and employers, fostering a collaborative work culture where your contributions directly impact the community. With a strong focus on employee growth, we offer continuous professional development opportunities and a supportive environment that values innovation and teamwork. Located in a vibrant area, our team enjoys a dynamic workplace that encourages creativity and engagement, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Manager in Husborne Crawley
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Get Set UK.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Get Set UK!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Get Set UK, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Get Set UK or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Cluster Manager in Husborne Crawley
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Get Set UK:Before hitting send, make sure to tailor your application specifically to Get Set UK! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Get Set UK
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
