At a Glance
- Tasks: Support individuals with barriers to employment in achieving their career goals.
- Company: Join Get Set UK, part of Palladium, making a real difference in people's lives.
- Benefits: Enjoy 25 days leave, health support, and employee ownership opportunities.
- Other info: Be part of a diverse team committed to positive change.
- Why this job: Empower others while developing your skills in a supportive environment.
- Qualifications: Experience in supporting individuals facing employment barriers is essential.
The predicted salary is between 31500 - 38500 £ per year.
- Working Hours: 35
- Job Category: Customer Support/Client Care
We encourage applicants to read the role information carefully before applying. Attention to detail and commitment matter in this role and are qualities we value in our team.
About us
Get Set UK supports people to overcome barriers, build skills and move into work.
Get Set UK is now part of Palladium, a global organisation working with governments, businesses and investors to solve social and economic challenges .
Together , we are strengthening our support for participants, employers, commissioners and communities.
About the role
As an
Employment Specialist - Connect to Work , you will support people with disabilities, health conditions, neurodiverse needs and other significant barriers to employment to move closer to, secure and sustain paid work.
The ideal candidate must have a driver's license to be able to travel across Broxbourne & East Hertfordshire
You will build trusted relationships, understand individual strengths and aspirations, and provide tailored support that helps people progress towards realistic employment goals.
Working across local communities, employers and partner organisations, you will help participants overcome barriers, develop confidence and achieve sustainable employment outcomes.
This role would suit someone who is empathetic, resilient and highly organised, with a genuine commitment to helping people achieve positive and lasting change.
What you will do
- Build trusted relationships with participants and develop personalised action plans based on their strengths, goals and aspirations
- Support individuals with disabilities, health conditions, neurodiverse needs and other barriers to employment
- Help participants improve confidence, identify suitable career pathways and progress towards sustainable employment
- Support participants with CV development, applications, job searching and interview preparation
- Build relationships with employers to identify suitable opportunities and promote inclusive recruitment practices
- Support participants to access workplace adjustments and other support that may help them succeed in employment
- Work collaboratively with health professionals, community organisations and referral partners to coordinate support
- Provide ongoing support to participants and employers to help sustain successful employment outcomes
- Maintain accurate participant records and deliver services in line with programme requirements, safeguarding standards and compliance expectations
- Keep accurate records and follow required processes
- Communicate clearly with participants, colleagues and external partners
- Role model Get Set UK’s values and demonstrate the employability standards we support in others, including good attendance, punctuality, professionalism, communication and follow-through.
Our values and standards
- At Get Set UK, we are
- Ambitious , we take
- Pride in what we do, we are
- Considerate , we
- Own It and we
Inspire .
We are looking for people who bring these values to life through their behaviour every day, whether they are working with participants, employers, colleagues or partners .
Because we work in employability and skills, we also look for colleagues who can role model positive employability behaviours, including good attendance, punctuality, professionalism, communication, reliability and follow-through .
To be considered for this role, you will need to evidence in your CV that you meet the minimum essential criteria below:
- Experience supporting individuals to achieve employment, training, education, wellbeing or personal development outcomes
- Experience working with people who may face barriers to employment, learning or progression
- Ability to build positive and trusting relationships with a diverse range of individuals
- Ability to communicate clearly and professionally, both verbally and in writing
- Good organisation, attention to detail and ability to follow agreed processes
- Evidence of commitment and follow-through in previous roles, education, volunteering or other responsibilities
- Evidence of delivering outcomes, targets, tasks, projects or agreed objectives
- Reliability, punctuality and a professional approach to work
- Ability to explain your employment history clearly, including any gaps or short-term roles
- Confidence using digital systems, email and Microsoft Office
- Ability to work in a structured environment where quality, compliance and outcomes are monitored
- Commitment to Get Set UK’s values and to supporting people who may face barriers to work, learning or progression
- Willingness to complete all required recruitment checks, including right to work, references and DBS checks where required
- Right to work in the UK. Please note that we are not able to offer visa sponsorship for this role.
It would be helpful if you have
- Experience supporting people with disabilities, long-term health conditions, neurodiverse needs or other complex support requirements
- Experience within employability, supported employment, careers guidance, welfare-to-work, housing, social care, education, youth work or health services
- Knowledge of supported employment approaches, including the Supported Employment Quality Framework (SEQF) or Individual Placement and Support (IPS)
- Advice and Guidance, Careers, Employability, Coaching or related qualifications
- Experience engaging with employers and supporting individuals into sustainable employment
- Understanding of reasonable adjustments, workplace inclusion and disability confident practices
We want colleagues to feelsupported , rewarded and able to do their best work. Benefits include:
- 25 days annual leave, plus bank holidays, increasing with length of service
- Employee ownership share scheme
- Pension scheme with 5% employee contribution and 3% employer contribution
- Pension salary sacrifice scheme
- Employee Assistance Programme
- Vitality GP consultations
- Mental health support, including CBT and counselling
- Physiotherapy cover
- Vitality health checks
- 40% discount on gym memberships
- Free 12-month Headspace subscription
- Incent Fit, with the opportunity to earn up to £30 per month
- Discounts and offers with health, wellbeing and lifestyle retailers
- Phone contract discounts, including 20% off selected EE monthly plans
- Access to additional Vitality health cover and cashback benefits after 12 months’ service
- Group life protection after 2 years’ service
- Additional annual leave after 2, 4 and 5 years’ service
Some benefits are subject to role type, eligibility and length of service. The full benefits package will be confirmed during the recruitment process.
Recruitment process
We aim to make our recruitment process clear, fair and engaging for every candidate.
Once submitted, our recruitment team will assess your CV and application against the essential requirements of the role, looking for evidence of relevant experience, communication skills, commitment and achievement.
If shortlisted, you may be invited to complete a further questionnaire and progress through some or all of the following stages:
- Telephone or Teams conversation with our recruitment team
- Online assessment or testing
- Employment history and reference checks
- Presentation, task or role-based exercise (where relevant)
Any offer of employment will be subject to satisfactory right to work, reference, DBS (where required), safeguarding and other pre-employment checks.
We encourage candidates to engage fully with each stage of the process.
Preparation, responsiveness and attention to detail are important and reflect the standards we expect in our work.
Get Set UK is a Disability Confident and Equal Opportunity Employer.
We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work .
Reasonable adjustments are available throughout the recruitment process if required.
This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients.
Get Set UK does not accept unsolicited CVs from agencies.
The following content displays a map of the jobs location - Broxbourne & East Hertfordshire
- Job Category
- Customer Support/Client Care
- #J-18808-Ljbffr
Employment Specialist in Hertford employer: Get Set UK
Get Set UK is an excellent employer that prioritises the growth and development of its employees, offering a structured apprenticeship programme that paves the way for a successful administrative career. With a supportive work culture that values professionalism and a commitment to exceptional customer service, employees can thrive in a dynamic environment while enjoying the benefits of hands-on experience and mentorship. Located in a vibrant area, this role provides unique opportunities to engage with clients and contribute meaningfully to the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Employment Specialist in Hertford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Get Set UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Get Set UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Employment Specialist in Hertford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Get Set UK:Your cover letter is your chance to shine! Tell us why you want to work at Get Set UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Get Set UK!
How to prepare for a job interview at Get Set UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
