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For Companies At a Glance
- Tasks: Teach young people essential retail and customer care skills to prepare them for the workforce.
- Company: Join Get Set UK, a supportive and ambitious organisation dedicated to youth development.
- Benefits: Flexible freelance role with opportunities to make a real impact on young lives.
- Other info: Dynamic environment focused on professional growth and learner success.
- Why this job: Empower the next generation with practical skills and confidence for their careers.
- Qualifications: Level 3 qualification in relevant fields and teaching experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Use your retail and customer care experience to help young people become job-ready and confident with customers.
About the Role
We are looking for a Freelance Vocational Tutor – Retail & Customer Care to deliver structured, practical learning that prepares young people for front-line roles. You will teach accredited qualifications in retail, customer service and employability, helping learners move towards sustainable work.
What This Role Is Really About
Your role is to show learners what good customer care looks like in real workplaces. You will build their confidence with communication, teamwork, problem solving and basic sales skills. Success looks like learners who can walk into interviews and first jobs ready to represent an employer well.
Environment / Working Conditions
- Location: centre-based delivery in Belfast
- This is not a home-based role
- Structured timetable, clear attendance and punctuality expectations
- Set curriculum and compliance requirements
What You Will Do
- Plan and deliver engaging lessons in retail and customer care
- Teach accredited vocational qualifications in Retail, Customer Service and related areas
- Use real scenarios, role plays and case studies from retail and service environments
- Prepare learners for assessment, interviews and first roles
- Promote positive attitudes to work, reliability and professional behaviour
- Build strong relationships that encourage attendance and progression
- Keep accurate registers, records and learner documentation
- Work with internal teams to meet engagement, retention, achievement and compliance targets
Employer / Stakeholder Element
- Use examples from local retail and service employers to keep content relevant
- Help learners understand employer expectations such as timekeeping, appearance and customer care standards
- Represent Get Set UK professionally with external partners and stakeholders
What Makes Someone Successful Here
You will succeed if you are practical, people-focused and organised. You can balance empathy with clear boundaries and expectations. You are consistent with attendance, prepared for each session and able to keep a group focused on real workplace behaviours.
What You Will Bring
- Minimum Level 3 qualification in Retail, Customer Service, Business, Hospitality or related subject
- PGCE, CIT or recognised teaching qualification, or willingness to start the CIT within two years of appointment
- Hands-on experience in retail, hospitality or customer-facing roles
- Experience teaching, coaching or training others
- Ability to plan, deliver and adapt sessions for different abilities
- Strong communication and behaviour management skills
- Passion for helping young people progress into work
- Commitment to safeguarding, inclusion and professional standards
A Day in the Role
Your day starts with checking your group list, resources and lesson plan. In the session, you set expectations around timekeeping, behaviour and customer care standards. You use practical scenarios, discussions and role plays to bring retail situations to life. You praise progress, challenge poor behaviour and keep learners focused on real-world expectations. After teaching, you complete registers, update learner records and plan the next session based on who is on track and who needs more support. The work is structured, people-focused and results-driven.
Our Values
At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire. We are looking for people who bring these values to their work consistently.
Our Recruitment Process
The work we do carries real responsibility. We are looking for people who approach it with professionalism and genuine commitment. As part of your application, you will complete role-specific questions. These must be completed in full for your application to be considered. We also review the clarity and quality of your CV. Accurate information and clear evidence of your experience help us assess suitability. Get Set to make an impact. Apply today.
Eligibility
This role is subject to our safeguarding and vetting process.
Additional information
We reserve the right to close applications early, so we encourage early applications. Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients. Get Set UK does not accept unsolicited CVs from agencies.
Freelance Vocational Tutor – Retail & Customer Care - Belfast employer: Get Set UK
Contact Detail:
Get Set UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Vocational Tutor – Retail & Customer Care - Belfast
✨Tip Number 1
Network like a pro! Reach out to your contacts in the retail and customer care sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have a lead or two that could land you that perfect role.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Focus on showcasing your teaching style and how you can engage learners. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your passion! When you get the chance to chat with potential employers, share your enthusiasm for helping young people succeed. Talk about your experiences in retail and how they shaped your approach to teaching.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to help young people become job-ready.
We think you need these skills to ace Freelance Vocational Tutor – Retail & Customer Care - Belfast
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your retail and customer care experience in your application. We want to see how you've used these skills in real-life situations, so don’t hold back on those examples!
Tailor Your CV: Your CV should reflect the specific requirements of the role. Use keywords from the job description to demonstrate that you understand what we’re looking for. This helps us see how you fit into our team!
Be Clear and Concise: When answering the role-specific questions, keep your responses clear and to the point. We appreciate well-structured answers that directly address what we’ve asked, so make every word count!
Apply Early!: We might close applications early, so don’t wait until the last minute to submit yours. Get your application in through our website as soon as you can to ensure you don’t miss out on this opportunity!
How to prepare for a job interview at Get Set UK
✨Know Your Stuff
Make sure you brush up on your retail and customer care knowledge. Familiarise yourself with the latest trends in the industry and be ready to discuss how your experience can help young people become job-ready.
✨Showcase Your Teaching Skills
Prepare to demonstrate your teaching style. Think of examples where you've successfully engaged learners or adapted your lessons for different abilities. This will show that you're not just knowledgeable, but also a great communicator.
✨Be Ready for Real Scenarios
Expect to discuss real-life scenarios from your experience. Be prepared to explain how you would use role plays or case studies to teach important skills like teamwork and problem-solving. This will highlight your practical approach.
✨Emphasise Your People Skills
Since this role is all about building relationships, be ready to talk about how you connect with learners. Share examples of how you've encouraged attendance and progression, and how you maintain professionalism while being approachable.