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- Tasks: Support learner recruitment and onboarding while assisting enrolment officers.
- Company: Get Set UK is dedicated to empowering adults through skills development.
- Benefits: Enjoy a competitive salary, pension schemes, healthcare, gym memberships, and ongoing training.
- Why this job: Join a supportive team focused on personal growth and making a real impact.
- Qualifications: We seek organised, proactive individuals with strong communication skills and a positive attitude.
- Other info: Diversity and inclusion are core values; early applications are encouraged.
Get Set UK is seeking an Adult Skills Customer Service Apprentice to support learner recruitment and onboarding. You will assist enrolment officers and the delivery team, helping meet recruitment targets and ensuring compliant enrolment of learners.
Your responsibilities include:
- Communicating with potential learners to support their application process and follow-up post-completion.
- Assisting learners in selecting suitable programs aligned with their long-term goals.
- Supporting the sign-up and onboarding process with teams across the organization.
- Promoting adult skills programmes to partners and potential learners.
- Monitoring vacancies on government recruitment platforms.
- Recording actions and meeting minutes accurately.
- Administering learners on MIS and other GSUK systems.
- Collecting feedback from employers and learners, and recording learner destination data.
- Performing general office duties to ensure smooth operations.
We are looking for:
- An organized, proactive, and detail-oriented individual.
- Someone who can manage multiple tasks efficiently.
- A strong communicator with excellent verbal and written skills.
- A team player who collaborates well with others.
- Resilient and supportive, with a positive attitude towards challenges.
Our values include:
- Ambition, inspiration, pride, consideration, and ownership of actions.
Benefits include:
- Competitive salary, pension schemes, healthcare, gym memberships, and ongoing training.
- A supportive and inclusive work environment focused on personal and professional growth.
If you\’re ready to make an impact and grow your career, apply now. We are committed to diversity and inclusion and welcome all applicants, including those requiring reasonable adjustments. This role requires satisfactory recruitment checks. Early application is encouraged as we reserve the right to close the vacancy early.
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Adult Skills Customer Service Apprentice employer: Get Set UK
Contact Detail:
Get Set UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adult Skills Customer Service Apprentice
✨Tip Number 1
Familiarise yourself with the adult skills programmes offered by Get Set UK. Understanding the specifics of these programmes will help you communicate effectively with potential learners and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you assist learners can boost your confidence and prepare you for real interactions during the job.
✨Tip Number 3
Network with current or former employees of Get Set UK on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Stay updated on government recruitment platforms and the latest trends in adult education. This knowledge will not only help you in your role but also show your commitment to the field during the application process.
We think you need these skills to ace Adult Skills Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Adult Skills Customer Service Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Create a CV that showcases your relevant skills, experiences, and achievements. Emphasise your communication abilities, organisational skills, and any previous customer service experience. Make sure it is well-structured and free of errors.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific examples of how you meet the qualifications and how you can contribute to the team. Keep it concise and focused on your motivation to support learner recruitment.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Get Set UK
✨Research Get Set UK
Before your interview, take some time to learn about Get Set UK and their adult skills programmes. Understanding their mission, values, and the specific services they offer will help you tailor your responses and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service, learner recruitment, and onboarding processes. Be ready to discuss how your skills align with the responsibilities outlined in the job description, such as managing multiple tasks and communicating effectively.
✨Showcase Your Organisational Skills
As an Adult Skills Customer Service Apprentice, you'll need to be organised and detail-oriented. Prepare examples from your past experiences where you've successfully managed tasks or projects, highlighting your ability to stay on top of things.
✨Demonstrate Teamwork and Resilience
This role requires collaboration and a positive attitude towards challenges. Be prepared to share instances where you've worked well in a team or overcome obstacles, showcasing your supportive nature and resilience.
