At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service targets.
- Company: Join a well-established, customer-focused business with a dynamic culture.
- Benefits: Enjoy 36 days annual leave, private healthcare, and regular team socials.
- Other info: Flexible hours with a focus on work-life balance and career growth.
- Why this job: Make a real impact by developing a high-performing sales team.
- Qualifications: Previous management experience and a strong background in outbound sales.
THE OPPORTUNITY
Get Recruited are working exclusively with a well-established, customer-focused business that's looking for an experienced Contact Centre Team Leader to join their team.
This is an exciting opportunity to lead a team in a fast-paced environment where customer experience and commercial performance go hand in hand. The team currently manages a mix of inbound and outbound customer interactions, but the business is now placing a greater emphasis on growing its outbound sales activity.
They're looking for a hands-on people leader who can inspire, coach and develop advisors to become more confident in outbound sales. This isn't a role where you'll be expected to make sales calls yourself, but you'll need to have a strong background in outbound sales so you can effectively mentor and motivate the team to maximise opportunities and drive performance.
This is a great opportunity for someone from a sales, loyalty, retention, customer service operations, team leader, sales team leader or similar role.
THE ROLE
- Lead, coach and motivate a team to achieve sales, retention and customer service targets.
- Drive a stronger outbound sales culture by building confidence and engagement across the team.
- Support advisors with consultative selling techniques and help maximise every customer opportunity.
- Monitor individual and team performance, using coaching and regular 1-2-1s to improve results.
- Analyse performance data to identify trends and areas for improvement.
- Support targeted outbound campaigns and ensure they are delivered effectively.
- Create a positive, high-performing team environment where people feel supported and accountable.
- Work closely with training, quality and operational teams to continuously improve performance.
- Handle escalated customer issues where required.
- Support workforce planning and ensure service levels are maintained.
- Lead the team through change and encourage continuous improvement.
EXPERIENCE REQUIRED
- Previous Team Leader or management experience.
- A background in sales, with hands-on outbound sales experience.
- B2C experience would be preferred.
- Experience coaching and development to improve sales performance.
- Strong communication and leadership skills.
- Commercially minded with the ability to drive performance through coaching rather than direct selling.
- Confident analysing performance data and identifying opportunities for improvement.
- Resilient, organised and able to positively influence others.
- Flexible and willing to work occasional weekend shifts (typically around one weekend per month). Time worked at the weekend is balanced with reduced hours during the week, helping to maintain a healthy work-life balance.
BENEFITS
- 36 days annual leave.
- Enhanced pension.
- Private healthcare and dental.
- Life assurance.
- Employee Assistance Programme.
- Enhanced family leave.
- Cycle to Work scheme.
- Regular team social events.
