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- Tasks: Support clients through their recovery journey with empathy and professionalism.
- Company: Dynamic legal services firm in Manchester city centre.
- Benefits: Competitive salary, uncapped commission, 25 days holiday, and team socials.
- Other info: Join a supportive team with great career progression opportunities.
- Why this job: Make a real difference in clients' lives while achieving your career goals.
- Qualifications: Experience in customer service or sales, ideally in legal or financial sectors.
The predicted salary is between 30000 - 35000 £ per year.
A great opportunity for a confident and driven Client Onboarding Executive to play a pivotal role in supporting clients at the start of their recoveries journey. You'll be the first point of contact, delivering a professional, empathetic, and informative experience while guiding clients through a complex but rewarding process.
If you enjoy working in a fast-paced, target driven, and client-focused environment within legal or financial services, this could be the perfect next step in your career!
Responsibilities:- Handle inbound phone and email enquiries, answering all questions/enquiries professionally and with care.
- Guide clients throughout the recoveries process, with clear communication throughout the call.
- Onboard new clients, transferring their cases to the relevant department.
- Guide clients through the initial stages of the recovery process, ensuring clear and confident communication throughout.
- Providing financial insights throughout the process.
- Work to sales targets and conversions.
- Ensure all necessary information and documentation is gathered to progress cases effectively.
- Maintain a high standard of client care while working towards individual and team targets.
- Proven experience in customer service, sales or partnerships, ideally within financial services or legal industries.
- Confident in working independently and can work to targets.
- Highly organised with a strong focus on conversions.
- Proven experience of working in a target driven environment.
- Competitive basic salary + uncapped commission and bonus structure.
- 25 days holiday + bank holidays.
- Regular team socials including summer and Christmas events.
- Company awards and recognition evenings.
We are an equal opportunities employer and we never charge candidates a fee for our services.
Client Onboarding Executive - Legal Services in Manchester employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Executive - Legal Services in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Client Onboarding Executive role. Highlight your customer service experience and how you can make a difference from day one.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace Client Onboarding Executive - Legal Services in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Onboarding Executive role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Remember, we love a bit of personality, so let your enthusiasm show!
Showcase Relevant Experience: When filling out your application, be sure to showcase any experience you've had in legal or financial services. We’re looking for candidates who understand the complexities of client onboarding, so don’t hold back on those details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Get Recruited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Onboarding Executive in legal services. Familiarise yourself with the onboarding process and the importance of client communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, be ready to share specific examples from your past experiences where you've excelled in customer service. Highlight situations where you handled inquiries professionally and empathetically, as this will demonstrate your ability to connect with clients during their recovery journey.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess how you would handle various client situations. Think about potential challenges you might encounter and prepare your responses. This will not only showcase your problem-solving skills but also your ability to maintain clear communication under pressure.
✨Research the Company Culture
Understanding the company culture can give you an edge in your interview. Look into their values and mission statement, and think about how your personal values align with theirs. This will help you articulate why you’re a great fit for the team and how you can contribute to their success.