Get Recruited are recruiting on behalf of a well-established business who work in partnership with one of the world's largest consumer goods organisations. Due to continued growth, they are looking for an Account Manager / Relationship Manager to join the team and manage a portfolio of commercial customers across a defined territory.
This is a fantastic opportunity for an experienced Key Account Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar who enjoys being out meeting customers, building long-term relationships and delivering an exceptional level of service.
This is a highly field-based position, with around 4 days per week spent visiting customer sites across the territory. You'll predominantly work with customers within the care sector (around 70%), alongside hospitality clients including hotels and other large commercial sites.
THE ACCOUNT MANAGER ROLE:
- Managing and developing relationships with an established portfolio of commercial customers across your territory
- Spending approximately 4 days per week in the field visiting customer sites
- Building strong, long-term relationships with key contacts and decision-makers
- Conducting regular account reviews and customer meetings
- Delivering customer training and providing ongoing support following installation
- Taking ownership of customer satisfaction, retention and the overall client relationship
- Working closely with internal engineering teams and external sales teams to ensure customers receive a seamless service
- Acting as the link between customers and the wider teams involved in their account
- Proactively identifying and resolving any customer issues
- Understanding each customer's operation and ensuring the service continues to meet their requirements
- Identifying appropriate upsell and account development opportunities
- Maintaining accurate records of customer visits, meetings and actions
- Planning and organising your own diary and customer visits across the territory
- Attending occasional company meetings and events
YOU:
- Experience as an Account Manager, Key Account Manager, Relationship Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar
- Strong experience managing existing B2B customer relationships within the care or hospitality sector
- Comfortable working in a highly field-based role and travelling throughout your territory
- Experience within care, hospitality, facilities management, commercial laundry, chemicals, hygiene, cleaning, equipment or another service-led B2B environment would be advantageous
- A natural relationship builder who genuinely enjoys spending time with customers
- Excellent communication and presentation skills
- Confident delivering training and holding meetings with customers
- Highly organised with excellent diary and time management skills
- Able to work autonomously and manage a territory effectively
- Commercially aware with the ability to identify account development and upsell opportunities
- Proactive, reliable and customer focused
- Full UK driving licence
THE PACKAGE:
- Basic salary of £35,000 - £45,000
- Company car
- Bonus Scheme
- 25 days annual leave plus bank holidays
- Home based when not visiting customers
- Initial 1-week training programme in Nuneaton with hotel accommodation paid for
- Ongoing training and support
- Infrequent company meetings in Nuneaton
- Opportunity to work with a globally recognised organisation and its commercial customer base
- Stable business with excellent employee retention
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Account Manager - Care / Hospitality in Leeds employer: Get Recruited
Get Recruited is an excellent employer for those looking to thrive in the commercial insurance sector, particularly in Stockport. With a focus on employee development, you will receive comprehensive training and support from a dedicated team, fostering a collaborative work culture that encourages growth and success. The opportunity to manage your own client journey while earning a competitive salary and commission makes this role both rewarding and meaningful.
