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- Tasks: Lead a dynamic IT support team and drive innovation in enterprise platforms.
- Company: Reputable organisation with a focus on digital transformation and user experience.
- Benefits: Hybrid working, 35 days leave, wellness events, and discounts at various retailers.
- Why this job: Shape the future of enterprise systems while developing your leadership skills.
- Qualifications: Experience in IT support and strong leadership skills required.
- Other info: Join a collaborative environment with excellent career growth opportunities.
The predicted salary is between 41064 - 46049 £ per year.
We are supporting our well-established and highly reputable client as they seek to appoint an inspiring IT Support Team Leader to lead the team responsible for their non-Microsoft enterprise platforms. This is a pivotal leadership role within the Digital Services department, offering the chance to drive innovation, shape enterprise platform strategy, and ensure that key business systems remain robust, efficient, and user-focused.
As IT Support Team Leader, you will work closely with the Head of Digital Services and senior stakeholders to oversee the support, development, and evolution of a diverse portfolio of applications. You will combine strong technical insight with the ability to understand organisational needs and translate them into effective digital solutions, all while developing a high-performing team.
The Head of Enterprise Systems Role:
- Lead and manage the Enterprise Systems team, fostering collaboration, innovation, and professional growth.
- Take full responsibility for the balance between functionality, service quality, and system management requirements.
- Oversee application support and development for key non-Microsoft enterprise platforms.
- Provide expert advice on new or modified solutions, ensuring technical excellence and value for money.
- Shape and implement enterprise system policy and strategy, ensuring adherence to corporate, industry, and national standards.
- Collaborate with business users, suppliers, and the Head of Digital Services on ERP and enterprise platform design and optimisation.
- Support business units in automating and optimising processes to improve efficiency and user experience.
- Represent the University at national and sector level where required.
The Person:
- Experience as an Enterprise Systems Manager, Head of Enterprise Systems, Systems Administrator, IT Support Team Leader, IT Project Team Leader, IT Project Manager or IT Support Manager.
- Proven experience leading and managing technical or systems teams.
- Strong background in supporting and developing business-critical applications.
- Sound knowledge of SQL Server databases and relational data structures.
- Experienced in capturing and optimising business processes and workflows.
- Strategic thinker with a track record of shaping enterprise systems policy.
- Ideally experienced within the UK Higher Education sector.
- Advantageous experience with ERP systems and platforms such as SITS, Unit4 ERP, iTrent, Scientia, or Kx.
- Passionate about automation, digital transformation, and delivering exceptional end-user experiences.
The Benefits:
- Hybrid working policy
- 35 days' annual leave
- Employee Assistance Programme
- Discounts at a wide range of retailers, restaurants and entertainment venues
- Free wellbeing events, including weekly exercise classes
- Contributory pension scheme
- On-site gym and sports facilities
IT Support Team Leader employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who might know about opportunities at universities or similar organisations. A friendly chat can often lead to insider info that you won’t find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company’s digital services and their current projects. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their enterprise platform strategy.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it shows you’re serious about landing that IT Support Team Leader role.
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Team Leader role. Highlight your experience with enterprise systems and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can drive innovation in our team. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise, especially with SQL Server databases and any ERP systems you've worked with. We love seeing candidates who can blend technical know-how with strategic thinking!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Get Recruited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around non-Microsoft enterprise platforms and SQL Server databases. Be ready to discuss how you've supported and developed business-critical applications in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and managed technical teams before. Highlight your ability to foster collaboration and innovation, as well as any strategies you've implemented for professional growth within your team.
✨Understand the Business Needs
Be prepared to talk about how you've translated organisational needs into effective digital solutions. Think of specific instances where you've optimised processes or improved user experiences, as this will resonate with the interviewers.
✨Align with Their Vision
Research the company’s current enterprise system policies and strategies. Show that you’re not just a techie but also a strategic thinker who can contribute to shaping their future direction in digital services.