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- Tasks: Lead a dynamic IT support team and drive innovation in enterprise platforms.
- Company: Reputable organisation with a focus on digital transformation and user experience.
- Benefits: Hybrid working, 35 days leave, discounts, and wellness events.
- Why this job: Shape the future of enterprise systems while developing your leadership skills.
- Qualifications: Experience in IT leadership and a passion for digital solutions.
- Other info: Join a supportive environment with excellent career growth opportunities.
The predicted salary is between 41064 - 46049 £ per year.
We are supporting our well-established and highly reputable client as they seek to appoint an inspiring IT Support Team Leader to lead the team responsible for their non-Microsoft enterprise platforms. This is a pivotal leadership role within the Digital Services department, offering the chance to drive innovation, shape enterprise platform strategy, and ensure that key business systems remain robust, efficient, and user-focused.
As IT Support Team Leader, you will work closely with the Head of Digital Services and senior stakeholders to oversee the support, development, and evolution of a diverse portfolio of applications. You will combine strong technical insight with the ability to understand organisational needs and translate them into effective digital solutions, all while developing a high-performing team.
The Head of Enterprise Systems Role:
- Lead and manage the Enterprise Systems team, fostering collaboration, innovation, and professional growth.
- Take full responsibility for the balance between functionality, service quality, and system management requirements.
- Oversee application support and development for key non-Microsoft enterprise platforms.
- Provide expert advice on new or modified solutions, ensuring technical excellence and value for money.
- Shape and implement enterprise system policy and strategy, ensuring adherence to corporate, industry, and national standards.
- Collaborate with business users, suppliers, and the Head of Digital Services on ERP and enterprise platform design and optimisation.
- Support business units in automating and optimising processes to improve efficiency and user experience.
- Represent the University at national and sector level where required.
The Person:
- Experience as an Enterprise Systems Manager, Head of Enterprise Systems, Systems Administrator, IT Support Team Leader, IT Project Team Leader, IT Project Manager or IT Support Manager.
- Proven experience leading and managing technical or systems teams.
- Strong background in supporting and developing business-critical applications.
- Sound knowledge of SQL Server databases and relational data structures.
- Experienced in capturing and optimising business processes and workflows.
- Strategic thinker with a track record of shaping enterprise systems policy.
- Ideally experienced within the UK Higher Education sector.
- Advantageous experience with ERP systems and platforms such as SITS, Unit4 ERP, iTrent, Scientia, or Kx.
- Passionate about automation, digital transformation, and delivering exceptional end-user experiences.
The Benefits:
- Hybrid working policy
- 35 days' annual leave
- Employee Assistance Programme
- Discounts at a wide range of retailers, restaurants and entertainment venues
- Free wellbeing events, including weekly exercise classes
- Contributory pension scheme
- On-site gym and sports facilities
IT Support Team Leader employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who might know about opportunities at universities or similar organisations. A friendly chat can sometimes lead to a referral, which is often the golden ticket to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its digital services. Understand their non-Microsoft platforms and think about how your experience aligns with their needs. We want you to show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your leadership stories! As an IT Support Team Leader, you’ll need to demonstrate your ability to manage teams and drive innovation. Share specific examples of how you’ve led projects or improved processes in the past – this will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Support Team Leader. Highlight your experience with enterprise systems and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive innovation in our Digital Services department. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise, especially with SQL Server databases and any ERP systems you've worked with. We love seeing candidates who can blend technical know-how with strategic thinking!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Get Recruited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around non-Microsoft enterprise platforms and SQL Server databases. Be ready to discuss how you've supported and developed business-critical applications in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and managed technical teams. Highlight instances where you've fostered collaboration and innovation, as this role is all about inspiring your team to achieve their best.
✨Understand the Business Needs
Get familiar with the organisation's goals and how the IT support team can align with them. Be prepared to discuss how you've translated organisational needs into effective digital solutions in previous roles.
✨Be Ready for Strategic Discussions
Think about your experience in shaping enterprise systems policy and strategy. Be prepared to share your thoughts on how to improve efficiency and user experience through automation and digital transformation.