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- Tasks: Lead a dynamic IT support team and drive innovation in enterprise platforms.
- Company: Reputable organisation with a focus on digital transformation and user experience.
- Benefits: Hybrid working, 35 days leave, gym access, and discounts at various retailers.
- Other info: Join a collaborative environment with excellent career growth opportunities.
- Why this job: Shape the future of enterprise systems while developing your leadership skills.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 35000 - 46000 £ per year.
We are supporting our well-established and highly reputable client as they seek to appoint an inspiring IT Support Team Leader to lead the team responsible for their non-Microsoft enterprise platforms. This is a pivotal leadership role within the Digital Services department, offering the chance to drive innovation, shape enterprise platform strategy, and ensure that key business systems remain robust, efficient, and user-focused.
As IT Support Team Leader, you will work closely with the Head of Digital Services and senior stakeholders to oversee the support, development, and evolution of a diverse portfolio of applications. You will combine strong technical insight with the ability to understand organisational needs and translate them into effective digital solutions, all while developing a high-performing team.
The Head of Enterprise Systems Role:
- Lead and manage the Enterprise Systems team, fostering collaboration, innovation, and professional growth.
- Take full responsibility for the balance between functionality, service quality, and system management requirements.
- Oversee application support and development for key non-Microsoft enterprise platforms.
- Provide expert advice on new or modified solutions, ensuring technical excellence and value for money.
- Shape and implement enterprise system policy and strategy, ensuring adherence to corporate, industry, and national standards.
- Collaborate with business users, suppliers, and the Head of Digital Services on ERP and enterprise platform design and optimisation.
- Support business units in automating and optimising processes to improve efficiency and user experience.
- Represent the University at national and sector level where required.
The Person:
- Experience as an Enterprise Systems Manager, Head of Enterprise Systems, Systems Administrator, IT Support Team Leader, IT Project Team Leader, IT Project Manager or IT Support Manager.
- Proven experience leading and managing technical or systems teams.
- Strong background in supporting and developing business-critical applications.
- Sound knowledge of SQL Server databases and relational data structures.
- Experienced in capturing and optimising business processes and workflows.
- Strategic thinker with a track record of shaping enterprise systems policy.
- Ideally experienced within the UK Higher Education sector.
- Advantageous experience with ERP systems and platforms such as SITS, Unit4 ERP, iTrent, Scientia, or Kx.
- Passionate about automation, digital transformation, and delivering exceptional end-user experiences.
The Benefits:
- Hybrid working policy
- 35 days' annual leave
- Employee Assistance Programme
- Discounts at a wide range of retailers, restaurants and entertainment venues
- Free wellbeing events, including weekly exercise classes
- Contributory pension scheme
- On-site gym and sports facilities
IT Support Team Leader employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who might know about opportunities in enterprise systems. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in leading IT teams and managing enterprise systems. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around your experience with SQL Server and ERP systems. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Team Leader role. Highlight your experience with enterprise systems and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can drive innovation in our team. Be sure to mention any relevant projects or achievements that showcase your expertise.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills, especially with SQL Server databases and any ERP systems you've worked with. We love seeing candidates who can blend technical insight with a user-focused approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Get Recruited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around non-Microsoft enterprise platforms and SQL Server databases. Be ready to discuss how you've supported and developed business-critical applications in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and managing technical teams. Think about times when you fostered collaboration and innovation within your team, as this will be key for the IT Support Team Leader role.
✨Understand the Business Needs
Get familiar with the organisation's goals and how the IT department supports them. Be prepared to discuss how you can translate organisational needs into effective digital solutions, showcasing your strategic thinking.
✨Be Ready to Discuss Automation and Efficiency
Since the role focuses on improving processes and user experiences, come armed with ideas on how to automate and optimise workflows. Share any relevant experiences where you've successfully implemented such changes.