At a Glance
- Tasks: Lead a dynamic IT Support team and drive innovation in enterprise platforms.
- Company: Reputable organisation with a focus on digital transformation and user experience.
- Benefits: Hybrid working, 35 days leave, discounts, and wellness events.
- Other info: Join a collaborative environment with excellent career growth opportunities.
- Why this job: Shape the future of enterprise systems while developing your leadership skills.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 35000 - 46000 £ per year.
We are supporting our well-established and highly reputable client as they seek to appoint an inspiring IT Support Team Leader to lead the team responsible for their non-Microsoft enterprise platforms. This is a pivotal leadership role within the Digital Services department, offering the chance to drive innovation, shape enterprise platform strategy, and ensure that key business systems remain robust, efficient, and user-focused.
As IT Support Team Leader, you will work closely with the Head of Digital Services and senior stakeholders to oversee the support, development, and evolution of a diverse portfolio of applications. You will combine strong technical insight with the ability to understand organisational needs and translate them into effective digital solutions, all while developing a high-performing team.
The Head of Enterprise Systems Role:
- Lead and manage the Enterprise Systems team, fostering collaboration, innovation, and professional growth.
- Take full responsibility for the balance between functionality, service quality, and system management requirements.
- Oversee application support and development for key non-Microsoft enterprise platforms.
- Provide expert advice on new or modified solutions, ensuring technical excellence and value for money.
- Shape and implement enterprise system policy and strategy, ensuring adherence to corporate, industry, and national standards.
- Collaborate with business users, suppliers, and the Head of Digital Services on ERP and enterprise platform design and optimisation.
- Support business units in automating and optimising processes to improve efficiency and user experience.
- Represent the University at national and sector level where required.
The Person:
- Experience as an Enterprise Systems Manager, Head of Enterprise Systems, Systems Administrator, IT Support Team Leader, IT Project Team Leader, IT Project Manager or IT Support Manager.
- Proven experience leading and managing technical or systems teams.
- Strong background in supporting and developing business-critical applications.
- Sound knowledge of SQL Server databases and relational data structures.
- Experienced in capturing and optimising business processes and workflows.
- Strategic thinker with a track record of shaping enterprise systems policy.
- Ideally experienced within the UK Higher Education sector.
- Advantageous experience with ERP systems and platforms such as SITS, Unit4 ERP, iTrent, Scientia, or Kx.
- Passionate about automation, digital transformation, and delivering exceptional end-user experiences.
The Benefits:
- Hybrid working policy
- 35 days' annual leave
- Employee Assistance Programme
- Discounts at a wide range of retailers, restaurants and entertainment venues
- Free wellbeing events, including weekly exercise classes
- Contributory pension scheme
- On-site gym and sports facilities
IT Support Team Leader in Birmingham employer: Get Recruited
Join a forward-thinking organisation in Winchester as an IT Support Team Leader, where you will lead a dynamic team dedicated to enhancing non-Microsoft enterprise platforms. With a strong emphasis on innovation and professional development, the company offers a hybrid working policy, 35 days of annual leave, and access to excellent on-site facilities, ensuring a supportive work culture that prioritises employee wellbeing and growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Leader in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Get Recruited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Get Recruited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Get Recruited!
✨Direct Apply to Get Recruited
Let's not forget to apply directly through the Get Recruited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Team Leader in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Get Recruited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Get Recruited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Get Recruited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
