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- Tasks: Manage customer renewals and provide top-notch service across various channels.
- Company: Join a leading taxi insurance provider with a strong UK presence.
- Benefits: Competitive salary up to £30,000 and ongoing professional development.
- Other info: Dynamic role with variety and a supportive team culture.
- Why this job: Be part of a team that values integrity and customer satisfaction every day.
- Qualifications: Experience in insurance customer service and a genuine customer-first approach.
The predicted salary is between 30000 - 30000 £ per year.
Join one of the UK's leading taxi insurance providers and become a key part of a team that puts the customer journey at the heart of everything it does. This is a role for someone who takes pride in delivering excellent service and wants to work for an established, specialist insurer with a genuine presence across the UK.
You'll handle the full range of customer touchpoints - from renewals and adjustments through to queries and claims support - in a team that values integrity, collaboration and doing things properly.
Salary: Up to £30,000
Location: Glasgow
Working pattern: Office based
What you'll be doing:
- Managing renewals, mid-term adjustments and day-to-day customer service queries across the full range of products
- Delivering a friendly, efficient and compliant service across phone, email, post and in-person channels
- Planning and processing your own workload - and supporting the wider team with theirs
- Building effective relationships with customers and colleagues alike
- Contributing ideas to improve team systems, processes and ways of working
- Keeping your product knowledge and CPD up to date
- Acting as an active, positive part of the team in hitting service, renewal and admin goals
- Ensuring all activity adheres to FCA rules, company guidelines and Treating Customers Fairly principles
What they're looking for:
- Experience in insurance customer service, renewals or a similar role
- A genuine customer-first approach - honest, clear and straightforward in everything you do
- Results-driven and self-motivated, with strong organisational and time management skills
- A strong communicator - both written and verbal
- A team player who leads by example
- IT literate and comfortable managing your own workload efficiently
Why this role?
- A specialist, well-established insurer with a strong presence across seven UK locations
- A role with real variety - no two days the same
- A team culture built around integrity, fairness and doing right by the customer
- Ongoing CPD support to keep your knowledge sharp and your career moving
- The chance to be part of a business that genuinely values the people in it
Ready to make a move? Get in touch - even if you're just exploring your options.
Insurance Renewals Advisor employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Renewals Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to insurance renewals. We want you to showcase your customer-first approach and problem-solving skills!
✨Tip Number 3
Show off your knowledge! Brush up on the latest trends in the insurance industry and be ready to discuss how they impact customer service. This will demonstrate your commitment to staying informed.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Insurance Renewals Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant insurance knowledge to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering excellent service. Share specific examples of how you've gone above and beyond for customers in the past, as this will resonate with our values.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and concise. Avoid jargon and keep it straightforward, just like you would when speaking to a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Get Recruited
✨Know Your Stuff
Make sure you brush up on your insurance knowledge, especially around renewals and customer service. Familiarise yourself with the company's products and services so you can speak confidently about how you can contribute to their mission of putting the customer journey first.
✨Showcase Your Customer-First Approach
During the interview, highlight your experience in delivering excellent customer service. Share specific examples where you've gone above and beyond for customers, as this role is all about building effective relationships and ensuring a positive experience.
✨Demonstrate Team Spirit
This position values collaboration, so be prepared to discuss how you work within a team. Talk about times when you've supported colleagues or contributed ideas to improve processes, showing that you're not just a lone wolf but a team player who leads by example.
✨Be Organised and Results-Driven
Since you'll be managing your own workload, it's crucial to convey your organisational skills. Discuss how you prioritise tasks and meet deadlines, and share any tools or methods you use to stay on top of your responsibilities. This will show that you're self-motivated and ready to hit those service and renewal goals.