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For Companies At a Glance
- Tasks: Manage bookings and deliver excellent service to guests.
- Company: Join a dynamic hospitality group with a focus on guest experience.
- Benefits: Full-time hours with potential for permanent role and career growth.
- Other info: Immediate interviews available for suitable candidates.
- Why this job: Be the friendly face of hospitality and make guests feel welcome.
- Qualifications: Experience in reservations and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
GUEST EXPERIENCE AGENT – TEMP
LONDON
Get Recruited are recruiting on behalf of a hospitality group who are seeking a temporary guest experience agent to join their team. You will work full time Monday – Friday (40 hour working week)
This is a temporary role initially, with the potential to develop into a permanent role within the team.
What you\’ll be doing:
- Managing bookings.
- Processing reservation requests.
- Updating and maintaining the systems, processing bookings and ensuring all contact information is correct.
- Supporting with group or complex bookings when required.
- Deliver excellent service.
- Maintain detailed and accurate booking records in the reservations system.
- Ensure all quotes, amendments and confirmations are accurate.
- Provide professional and friendly communication at every stage of the booking journey.
What you\’ll need to bring:
- Experience from a Reservations Agent, Reservations Executive, Corporate Hospitality, Serviced Apartments, Group Reservations, Global Reservations, Hotel Reservations, Aparthotels, or Business Travel Background.
- Must have experience using reservations systems.
- Strong communication and service skills – professional, warm and solution-focused.
- Excellent attention to detail and accuracy.
We are progressing suitable candidates to interview immediately for this position, therefore, if you are interested and have the right experience then please send your CV for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Guest Experience Agent employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Guest Experience Agent role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to guest experience and reservations. We suggest doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have experience with specific reservation systems, be sure to highlight that during your conversations. We want to see how your background aligns with what the employer is looking for.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for candidates who fit the bill for roles like Guest Experience Agent.
We think you need these skills to ace Guest Experience Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in reservations and guest services. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant background!
Show Off Your Communication Skills: Since this role is all about delivering excellent service, let your communication skills shine through in your application. Use clear and friendly language to reflect the warm and professional vibe we’re after.
Attention to Detail is Key: Double-check your application for any typos or errors. We value accuracy, so make sure everything from your contact info to your work history is spot on before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Get Recruited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hospitality group and their services. Research their booking systems and any recent news about them. This shows you’re genuinely interested and prepared.
✨Show Off Your Communication Skills
As a Guest Experience Agent, communication is key. Practice articulating your thoughts clearly and warmly. You might even want to role-play common scenarios you could face in the role to demonstrate your service skills.
✨Attention to Detail is Crucial
Highlight your attention to detail during the interview. Bring examples of how you’ve maintained accurate records or handled complex bookings in the past. This will reassure them that you can manage their reservation systems effectively.
✨Be Solution-Focused
Prepare to discuss how you handle challenges or difficult situations. Think of specific examples where you provided solutions or went above and beyond for a guest. This will showcase your problem-solving abilities and customer service mindset.