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- Tasks: Manage bookings and deliver excellent service to guests.
- Company: Join a dynamic hospitality group with a focus on guest experience.
- Benefits: Full-time hours with potential for permanent role and career growth.
- Why this job: Be the friendly face of hospitality and make guests feel welcome.
- Qualifications: Experience in reservations and strong communication skills required.
- Other info: Immediate interviews available for suitable candidates.
The predicted salary is between 28800 - 43200 £ per year.
GUEST EXPERIENCE AGENT – TEMP
LONDON
Get Recruited are recruiting on behalf of a hospitality group who are seeking a temporary guest experience agent to join their team. You will work full time Monday – Friday (40 hour working week)
This is a temporary role initially, with the potential to develop into a permanent role within the team.
What you\’ll be doing:
- Managing bookings.
- Processing reservation requests.
- Updating and maintaining the systems, processing bookings and ensuring all contact information is correct.
- Supporting with group or complex bookings when required.
- Deliver excellent service.
- Maintain detailed and accurate booking records in the reservations system.
- Ensure all quotes, amendments and confirmations are accurate.
- Provide professional and friendly communication at every stage of the booking journey.
What you\’ll need to bring:
- Experience from a Reservations Agent, Reservations Executive, Corporate Hospitality, Serviced Apartments, Group Reservations, Global Reservations, Hotel Reservations, Aparthotels, or Business Travel Background.
- Must have experience using reservations systems.
- Strong communication and service skills – professional, warm and solution-focused.
- Excellent attention to detail and accuracy.
We are progressing suitable candidates to interview immediately for this position, therefore, if you are interested and have the right experience then please send your CV for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Guest Experience Agent employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering excellent service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or in front of a mirror if you need to!
✨Tip Number 3
Be ready to showcase your attention to detail. Prepare examples from your past experiences where you’ve successfully managed bookings or handled complex reservations. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed quickly. Plus, we’re always on the lookout for candidates who fit the bill, so get your CV in there!
We think you need these skills to ace Guest Experience Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Guest Experience Agent role. Highlight your experience in reservations and customer service, and don’t forget to mention any specific systems you’ve used. We want to see how your skills match what we’re looking for!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it professional but warm, and explain why you’re excited about the role. We love seeing genuine enthusiasm, so let us know why you’d be a great fit for our team.
Double-Check Your Details: Attention to detail is key in this role, so make sure your application is free from typos and errors. Check that all your contact information is correct, as we’ll need to reach out to you if you’re shortlisted. We appreciate a polished application!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application status. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Get Recruited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hospitality group and their services. Research their booking systems and understand how they operate. This will show that you’re genuinely interested and prepared.
✨Show Off Your Communication Skills
As a Guest Experience Agent, communication is key. Practice articulating your thoughts clearly and warmly. You might even want to role-play common scenarios you could face in the role, like handling a booking issue or answering customer queries.
✨Attention to Detail is Crucial
Highlight your attention to detail during the interview. Bring examples of how you’ve maintained accurate records or processed bookings in previous roles. This will demonstrate that you can handle the responsibilities of the position effectively.
✨Be Solution-Focused
Prepare to discuss how you’ve resolved issues in the past. Think of specific examples where you turned a negative experience into a positive one for a guest. This will showcase your problem-solving skills and your commitment to excellent service.