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- Tasks: Manage bookings and deliver excellent service to guests.
- Company: Join a dynamic hospitality group with a focus on guest experience.
- Benefits: Full-time hours with potential for permanent role and career growth.
- Why this job: Be the friendly face of hospitality and make guests feel welcome.
- Qualifications: Experience in reservations and strong communication skills required.
- Other info: Immediate interviews available for suitable candidates.
The predicted salary is between 28800 - 43200 £ per year.
GUEST EXPERIENCE AGENT – TEMP
LONDON
Get Recruited are recruiting on behalf of a hospitality group who are seeking a temporary guest experience agent to join their team. You will work full time Monday – Friday (40 hour working week)
This is a temporary role initially, with the potential to develop into a permanent role within the team.
What you\’ll be doing:
- Managing bookings.
- Processing reservation requests.
- Updating and maintaining the systems, processing bookings and ensuring all contact information is correct.
- Supporting with group or complex bookings when required.
- Deliver excellent service.
- Maintain detailed and accurate booking records in the reservations system.
- Ensure all quotes, amendments and confirmations are accurate.
- Provide professional and friendly communication at every stage of the booking journey.
What you\’ll need to bring:
- Experience from a Reservations Agent, Reservations Executive, Corporate Hospitality, Serviced Apartments, Group Reservations, Global Reservations, Hotel Reservations, Aparthotels, or Business Travel Background.
- Must have experience using reservations systems.
- Strong communication and service skills – professional, warm and solution-focused.
- Excellent attention to detail and accuracy.
We are progressing suitable candidates to interview immediately for this position, therefore, if you are interested and have the right experience then please send your CV for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Guest Experience Agent employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Guest Experience Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in reservations or hospitality to show us you’re the perfect fit for the Guest Experience Agent role.
Show Off Your Communication Skills: Since this role is all about delivering excellent service, use your application to demonstrate your strong communication skills. A friendly tone in your cover letter can go a long way in making a great first impression!
Be Detail-Oriented: Attention to detail is key in this role. Ensure that your application is free from typos and errors. Double-check your contact information and make sure everything is accurate before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Get Recruited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hospitality group and their services. Research their booking systems and any recent news about them. This shows you’re genuinely interested and prepared.
✨Show Off Your Communication Skills
As a Guest Experience Agent, communication is key. Practice articulating your thoughts clearly and warmly. You might even want to role-play common scenarios with a friend to get comfortable with delivering excellent service.
✨Attention to Detail is Crucial
Highlight your attention to detail during the interview. Bring examples of how you’ve maintained accurate records or handled complex bookings in the past. This will demonstrate that you can manage the responsibilities of the role effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the booking systems they use, or how they measure success in the role. It shows you’re engaged and thinking ahead.