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For Companies At a Glance
- Tasks: Manage bookings and deliver excellent service to guests.
- Company: Join a dynamic hospitality group with a focus on guest experience.
- Benefits: Full-time hours with potential for permanent role and career growth.
- Why this job: Be the friendly face of hospitality and make guests feel welcome.
- Qualifications: Experience in reservations and strong communication skills required.
- Other info: Immediate interviews available for suitable candidates.
The predicted salary is between 28800 - 43200 £ per year.
GUEST EXPERIENCE AGENT – TEMP
LONDON
Get Recruited are recruiting on behalf of a hospitality group who are seeking a temporary guest experience agent to join their team. You will work full time Monday – Friday (40 hour working week)
This is a temporary role initially, with the potential to develop into a permanent role within the team.
What you\’ll be doing:
- Managing bookings.
- Processing reservation requests.
- Updating and maintaining the systems, processing bookings and ensuring all contact information is correct.
- Supporting with group or complex bookings when required.
- Deliver excellent service.
- Maintain detailed and accurate booking records in the reservations system.
- Ensure all quotes, amendments and confirmations are accurate.
- Provide professional and friendly communication at every stage of the booking journey.
What you\’ll need to bring:
- Experience from a Reservations Agent, Reservations Executive, Corporate Hospitality, Serviced Apartments, Group Reservations, Global Reservations, Hotel Reservations, Aparthotels, or Business Travel Background.
- Must have experience using reservations systems.
- Strong communication and service skills – professional, warm and solution-focused.
- Excellent attention to detail and accuracy.
We are progressing suitable candidates to interview immediately for this position, therefore, if you are interested and have the right experience then please send your CV for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Guest Experience Agent employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Guest Experience Agent, you'll need to be warm and professional. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Make sure to highlight your relevant experience and skills that match the job description to stand out.
We think you need these skills to ace Guest Experience Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in reservations and guest services. We want to see how your skills match the role, so don’t be shy about showcasing your relevant background!
Show Off Your Communication Skills: Since this role is all about delivering excellent service, let your communication skills shine through in your application. Use clear and friendly language to reflect the warm approach we value at StudySmarter.
Be Detail-Oriented: Attention to detail is key in this role. Double-check your application for any typos or errors before sending it off. We appreciate accuracy, and it shows you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Get Recruited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hospitality group and their services. Research their booking systems and any recent news about them. This shows your genuine interest and helps you answer questions more confidently.
✨Show Off Your Communication Skills
As a Guest Experience Agent, communication is key. Practice articulating your thoughts clearly and warmly. You might even want to role-play common scenarios with a friend to get comfortable with delivering excellent service over the phone or in person.
✨Attention to Detail is Crucial
Since the role requires maintaining accurate booking records, be prepared to discuss how you ensure accuracy in your work. Bring examples from your past experience where your attention to detail made a difference, especially in managing bookings or reservations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the booking systems they use, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.