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- Tasks: Manage customer renewals and provide top-notch service across various channels.
- Company: Join a leading taxi insurance provider with a strong UK presence.
- Benefits: Competitive salary up to £30,000 and ongoing professional development.
- Other info: Dynamic role with variety and excellent career growth opportunities.
- Why this job: Be part of a team that values integrity and customer satisfaction.
- Qualifications: Experience in insurance customer service and a genuine customer-first approach.
The predicted salary is between 30000 - 30000 £ per year.
Join one of the UK's leading taxi insurance providers and become a key part of a team that puts the customer journey at the heart of everything it does. This is a role for someone who takes pride in delivering excellent service and wants to work for an established, specialist insurer with a genuine presence across the UK.
You'll handle the full range of customer touchpoints - from renewals and adjustments through to queries and claims support - in a team that values integrity, collaboration and doing things properly.
Salary: Up to £30,000
Location: Glasgow
Working pattern: Office based
What you'll be doing:
- Managing renewals, mid-term adjustments and day-to-day customer service queries across the full range of products
- Delivering a friendly, efficient and compliant service across phone, email, post and in-person channels
- Planning and processing your own workload - and supporting the wider team with theirs
- Building effective relationships with customers and colleagues alike
- Contributing ideas to improve team systems, processes and ways of working
- Keeping your product knowledge and CPD up to date
- Acting as an active, positive part of the team in hitting service, renewal and admin goals
- Ensuring all activity adheres to FCA rules, company guidelines and Treating Customers Fairly principles
What they're looking for:
- Experience in insurance customer service, renewals or a similar role
- A genuine customer-first approach - honest, clear and straightforward in everything you do
- Results-driven and self-motivated, with strong organisational and time management skills
- A strong communicator - both written and verbal
- A team player who leads by example
- IT literate and comfortable managing your own workload efficiently
Why this role?
- A specialist, well-established insurer with a strong presence across seven UK locations
- A role with real variety - no two days the same
- A team culture built around integrity, fairness and doing right by the customer
- Ongoing CPD support to keep your knowledge sharp and your career moving
- The chance to be part of a business that genuinely values the people in it
Ready to make a move? Get in touch - even if you're just exploring your options.
Insurance Renewals Advisor in Glasgow employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Renewals Advisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to insurance renewals. We want you to showcase your customer-first approach and problem-solving skills!
✨Tip Number 3
Show off your knowledge! Brush up on the latest trends in the insurance industry and be ready to discuss how they impact customer service. This will demonstrate your commitment to staying informed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Insurance Renewals Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant insurance knowledge to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering excellent service. Share specific examples of how you've gone above and beyond for customers in the past, as this will resonate with our values.
Showcase Your Communication Skills: Since strong communication is key in this role, ensure your written application is clear and concise. Avoid jargon and keep it straightforward, just like we do when dealing with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Get Recruited
✨Know Your Stuff
Make sure you brush up on your insurance knowledge, especially around renewals and customer service. Familiarise yourself with the company's products and services, as well as FCA rules. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer. This role is all about putting the customer first, so let your passion shine through!
✨Be a Team Player
Since this position values collaboration, be ready to discuss how you've worked effectively within a team. Share instances where you supported colleagues or contributed ideas to improve processes. Highlighting your teamwork skills can set you apart.
✨Practice Your Communication Skills
As a strong communicator is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend. Being able to convey your ideas effectively will make a great impression.