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For Companies At a Glance
- Tasks: Assist customers with queries and manage orders in a dynamic ecommerce environment.
- Company: Join a thriving luxury brand known for its exceptional customer experience.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for career growth.
- Why this job: Be part of a vibrant team that values customer relationships and offers a supportive culture.
- Qualifications: 2+ years in customer service or retail; ecommerce experience preferred.
- Other info: No sales targets; just focus on building connections and helping customers.
The predicted salary is between 21600 - 36000 £ per year.
THE OPPORTUNITY: Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team. This is a dual role combining customer service and soft sales. This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.
THE ROLE:
- Manage and resolve customer service tickets via Gorgias (email, chat, and social).
- Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
- Follow up on abandoned carts via email, phone and live chat.
- Provide thoughtful, helpful guidance to convert interest into purchases.
- Maintain deep knowledge of our product range to help customers make informed choices.
- Ensure a warm, friendly and brand-appropriate tone of voice at all times.
- Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.
THE PERSON:
- 2+ years in a customer service, customer care, or retail sales role.
- Ecommerce experience preferred (especially using Shopify and/or Gorgias).
- Comfortable with soft-selling and nurturing customer relationships (no targets).
- A team player with a proactive, can-do attitude.
- Excellent written and verbal communication.
- Interest in fashion is a bonus.
Ecommerce Sales Assistant employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Sales Assistant
✨Tip Number 1
Familiarise yourself with the luxury brand's product range and values. This knowledge will not only help you answer customer queries effectively but also demonstrate your genuine interest in the brand during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can help you feel more confident in providing thoughtful guidance and maintaining a friendly tone.
✨Tip Number 3
Get comfortable with using Shopify and Gorgias before your interview. Familiarity with these platforms will show that you're proactive and ready to hit the ground running in managing customer orders and service tickets.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Ecommerce Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and eCommerce. Emphasise any specific roles where you've used platforms like Shopify or Gorgias.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the luxury brand market. Mention your experience with soft-selling and how you can contribute to their customer experience team.
Showcase Relevant Skills: In your application, clearly outline your skills in communication, problem-solving, and relationship-building. Provide examples of how you've successfully managed customer queries or resolved issues in previous roles.
Express Your Interest in Fashion: If you have an interest in fashion, make sure to mention it in your application. This can set you apart from other candidates and show your enthusiasm for the brand's products.
How to prepare for a job interview at Get Recruited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've successfully resolved customer issues or enhanced their experience.
✨Familiarise Yourself with the Brand
Research the luxury brand thoroughly before the interview. Understand their product range, values, and target audience so you can demonstrate your knowledge and passion during the conversation.
✨Demonstrate Soft-Selling Techniques
Since the role involves soft-selling, think of ways to illustrate your ability to nurture customer relationships without being pushy. Prepare scenarios where you've effectively guided customers towards making a purchase.
✨Prepare for Technical Questions
As the role requires using tools like Shopify and Gorgias, be ready to discuss your experience with these platforms. If you're not familiar with them, consider doing a bit of research to understand their functionalities.
