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For Companies At a Glance
- Tasks: Assist customers via email, chat, and social media while providing product guidance.
- Company: Join a thriving luxury brand known for its exceptional customer experience.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for career growth.
- Why this job: Be part of a dynamic team in a vibrant culture focused on customer satisfaction.
- Qualifications: 2+ years in customer service or retail; eCommerce experience preferred.
- Other info: No sales targets; just build relationships and help customers find what they love.
The predicted salary is between 24000 - 36000 £ per year.
A highly successful luxury brand is expanding their customer experience team. This is a dual role combining customer service and soft sales, ideal for someone who is confident and enjoys working in a customer-focused environment.
THE ROLE:
- Manage and resolve customer service tickets via Gorgias (email, chat, and social).
- Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
- Follow up on abandoned carts via email, phone, and live chat.
- Provide thoughtful, helpful guidance to convert interest into purchases.
- Maintain deep knowledge of our product range to help customers make informed choices.
- Ensure a warm, friendly, and brand-appropriate tone of voice at all times.
- Use Shopify to view and manage customer orders, issue refunds, track fulfillment, etc.
THE PERSON:
- 2+ years in a customer service, customer care, or retail sales role.
- Ecommerce experience preferred (especially using Shopify and/or Gorgias).
- Comfortable with soft-selling and nurturing customer relationships (no targets).
- A team player with a proactive, can-do attitude.
- Excellent written and verbal communication.
- Interest in fashion is a bonus.
Customer Service Advisor - Luxury employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Luxury
✨Tip Number 1
Familiarise yourself with the luxury brand's product range and values. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the brand during any interactions.
✨Tip Number 2
Brush up on your knowledge of eCommerce platforms, particularly Shopify and Gorgias. Being comfortable with these tools will give you an edge, as you'll be able to navigate customer orders and service tickets with ease.
✨Tip Number 3
Practice your soft-selling techniques. Since this role involves nurturing customer relationships without hard targets, being able to engage customers in a friendly manner while guiding them towards making purchases is crucial.
✨Tip Number 4
Showcase your communication skills in every interaction. Whether it's through email, chat, or phone, maintaining a warm and brand-appropriate tone will reflect your fit for the company culture and enhance the customer experience.
We think you need these skills to ace Customer Service Advisor - Luxury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in luxury or retail environments. Emphasise any roles where you've managed customer queries or used platforms like Shopify and Gorgias.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the luxury sector. Mention specific experiences that demonstrate your ability to handle customer inquiries and soft sales effectively.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Use a friendly and professional tone throughout.
Highlight Relevant Experience: In your application, specifically mention any experience you have with ecommerce platforms, customer relationship management, or soft-selling techniques. This will show that you understand the role's requirements.
How to prepare for a job interview at Get Recruited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've successfully resolved customer issues or enhanced their experience, especially in a luxury setting.
✨Demonstrate Product Knowledge
Familiarise yourself with the brand's product range before the interview. Being able to discuss products confidently will show your enthusiasm and help you connect with the interviewers, as they value deep product knowledge.
✨Emphasise Soft-Selling Techniques
Since the role involves soft sales, be ready to explain how you've nurtured customer relationships in the past. Share examples of how you've guided customers towards making purchases without being pushy.
✨Exude a Positive Attitude
A proactive, can-do attitude is essential for this role. During the interview, maintain a warm and friendly demeanour, and express your eagerness to contribute to the team and the brand's culture.
