Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via email, chat, and social media while managing orders and inquiries.
- Company: Join a thriving luxury brand known for its exceptional customer experience.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for career growth.
- Why this job: Be part of a dynamic team in a supportive culture that values customer relationships.
- Qualifications: 2+ years in customer service or retail; eCommerce experience preferred.
- Other info: No sales targets; just focus on building connections with customers.
The predicted salary is between 24000 - 36000 £ per year.
A highly successful luxury brand is expanding their customer experience team. This is a dual role combining customer service and soft sales. This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience in Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or a similar role.
THE ROLE:
- Manage and resolve customer service tickets via Gorgias (email, chat, and social).
- Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
- Follow up on abandoned carts via email, phone, and live chat.
- Provide thoughtful, helpful guidance to convert interest into purchases.
- Maintain deep knowledge of our product range to help customers make informed choices.
- Ensure a warm, friendly and brand-appropriate tone of voice at all times.
- Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.
THE PERSON:
- 2+ years in a customer service, customer care, or retail sales role.
- Ecommerce experience preferred (especially using Shopify and/or Gorgias).
- Comfortable with soft-selling and nurturing customer relationships (no targets).
- A team player with a proactive, can-do attitude.
- Excellent written and verbal communication.
- Interest in fashion is a bonus.
Customer Care Executive employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Familiarise yourself with Gorgias and Shopify, as these are key tools for the role. Consider taking online tutorials or demos to get a better understanding of how they work, which will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your soft-selling techniques. Since this role involves nurturing customer relationships without hard sales targets, practice how to engage customers in a friendly manner that encourages them to make purchases.
✨Tip Number 3
Research the luxury brand's product range thoroughly. Being knowledgeable about their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the brand during any interviews.
✨Tip Number 4
Prepare examples from your past experience that highlight your customer service skills. Think of specific situations where you resolved issues or enhanced customer satisfaction, as these stories can make a strong impression during discussions.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or e-commerce. Emphasise any specific roles where you've used platforms like Shopify or Gorgias, as this will show you have the skills they're looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the luxury brand environment. Mention your experience with soft-selling and how you can contribute to nurturing customer relationships.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Use a friendly and professional tone that reflects the brand's voice.
Highlight Relevant Experience: In your application, specifically mention any experience you have in managing customer queries through various channels like email, chat, and social media. This will demonstrate your ability to handle the responsibilities of the role effectively.
How to prepare for a job interview at Get Recruited
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer issues or enhanced their experience, as this will demonstrate your capability for the Customer Care Executive position.
✨Familiarise Yourself with the Brand
Research the luxury brand thoroughly before the interview. Understand their product range, values, and target audience. This knowledge will help you answer questions more effectively and show your genuine interest in the company.
✨Practice Soft Selling Techniques
Since the role involves soft sales, think of ways to naturally guide customers towards making a purchase without being pushy. Prepare examples of how you've done this in the past, as it will illustrate your ability to nurture customer relationships.
✨Demonstrate Excellent Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to showcase your written communication skills, especially if asked to respond to a mock customer query during the interview.
