TECHNICAL CUSTOMER SERVICE ADVISOR in Chelmsford

TECHNICAL CUSTOMER SERVICE ADVISOR

NORTH FAMBRIDGE, CHELMSFORD

CIRCA £35,000 + COMPANY BONUS

THE OPPORTUNITY:

Do you have an electrical background and enjoy helping customers understand products and solve technical problems?

Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team. You'll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.

This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers. You'll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.

THE TECHNICAL CUSTOMER SERVICE ADVISOR ROLE:

You’ll combine the product knowledge of a Technical Support Advisor with the customer care and order administration skills of a Customer Service Executive.

• Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.

• Explain electrical product functions and specifications, helping customers understand technical information and how components operate.

• Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.

• Investigate product performance and fault enquiries, gathering information about the application, connections and symptoms to establish the next steps.

• Liaise with technical colleagues and the overseas manufacturing team to resolve complex questions, keeping customers informed throughout.

• Manage enquiries through the shared inbox, maintaining clear records and following outstanding queries through to resolution.

• Process customer orders accurately, checking product references, quantities and requirements before entering them into the order management system.

• Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.

• Assist with picking and packing orders when required, contributing to the practical running of a small team.

• Adapt to new systems as the business introduces more automated ordering and customer administration processes.

THE PERSON:

• Experience as a Technical Support Advisor, Customer Service Executive or in a similar position supporting customers with electrical or electronic products.

• Alternatively, an electrical engineering background with experience explaining technical information to customers.

• A sound understanding of electrical components and how they function within a circuit.

• Confident reading electrical diagrams and technical datasheets, including supply voltages, relay contacts and connection arrangements.

• Clear communication skills, patience and a methodical approach to investigating customer problems.

• Strong attention to detail when processing orders, recording information and following up enquiries.

• As a Technical Customer Service Advisor, you'll be comfortable balancing technical enquiries, order processing and practical tasks within a small team.

• A relevant technical qualification is desirable, ideally in electrical or electronic engineering.

• Experience with relays, control panels or industrial automation products would be advantageous.

A Technical Support Advisor will bring experience investigating product questions; a Customer Service Executive will need the electrical knowledge to handle those conversations confidently.

We are an equal opportunities employer and we never charge candidates a fee for our services.

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