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- Tasks: Lead quality initiatives and enhance customer experience in a rapidly growing manufacturing business.
- Company: Established industry leader with ambitious growth plans and a collaborative culture.
- Benefits: Competitive salary up to £80,000 and opportunities for professional development.
- Other info: Join a company aiming to double its revenue and shape the future of quality.
- Why this job: Make a real impact on quality standards and drive cultural change in a dynamic environment.
- Qualifications: Proven experience in quality management within manufacturing and strong understanding of quality processes.
The predicted salary is between 80000 - 80000 £ per year.
Due to continued growth and ambitions to exceed £250 million turnover within 4 years, my client has an exciting opportunity for a Head of Quality to take ownership of customer quality, internal quality, quality compliance, and customer service. You will spearhead not only process change but a new cultural expectation around quality for customers. The business is well established, having been in the market for over 40 years and is a recognised industry leader scaling rapidly thanks to international markets. They are due to double their revenue this year to circa £70 million turnover, with the aim to hit £250 million in 4 years.
If you are an experienced Quality Manager, Head of Quality, Quality Lead, or working in a similar role within manufacturing and have a passion for getting it right first time and continuous improvement, this opportunity is not to be missed!
THE ROLE
- Own the end-to-end customer journey and service quality.
- Lead on the analysis of customer feedback and complaints to identify improvements.
- Establish KPIs to benchmark quality and regularly report on them.
- Implement internal quality standards across customer service, manufacturing, and logistics.
- Drive a true right-first-time culture across departments.
- Review existing processes, identify required changes and improvements, and implement where needed.
- Take ownership of the QMS.
- Lead on internal and external audits, including ISO.
- Manage the ISO 9001 compliance across the business.
- Lead on customer service to improve responsiveness and process and align the department with quality objectives.
- Create and drive a culture of accountability and lead by example.
THE PERSON
- Proven experience in a Quality Manager, Head of Quality, Quality Lead, or similar role.
- Must have experience in a manufacturing and assembly environment and demonstrate a strong understanding of quality processes in these areas.
- Have experience working on an ERP system.
- Previously worked for a £150 million turnover business with an understanding of managing quality in a business of this scale.
- Confident to drive a quality culture as the first solely quality dedicated hire in the business.
- Be capable of making an impact across a diverse range of processes.
Head of Quality in Warrington employer: Get Recruited (UK) Ltd
Contact Detail:
Get Recruited (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Quality in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Head of Quality role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company’s quality standards and recent projects. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their ambitious growth plans.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around driving a quality culture and managing compliance. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Quality in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Quality role. Highlight your experience in quality management, especially in manufacturing, and showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for quality and continuous improvement, and don’t forget to mention how you can drive a quality culture within our rapidly growing business.
Showcase Your Achievements: When detailing your experience, focus on specific examples where you've made a significant impact on quality processes or customer satisfaction. Use metrics if possible to demonstrate your success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead quality at our company.
How to prepare for a job interview at Get Recruited (UK) Ltd
✨Know Your Quality Standards
Make sure you’re well-versed in quality management systems, especially ISO 9001. Brush up on how these standards apply to manufacturing and customer service, as you'll need to demonstrate your understanding of compliance and internal audits during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used customer feedback and complaints to drive improvements in previous roles. Bring specific examples of KPIs you've established and how they impacted quality benchmarks, as this will highlight your ability to analyse and enhance processes.
✨Cultural Fit is Key
Since this role involves driving a quality culture, think about how you can convey your leadership style and approach to fostering accountability. Be ready to share examples of how you've successfully led teams through change and instilled a quality-first mindset.
✨Understand the Business Goals
Familiarise yourself with the company's growth ambitions and how quality plays a role in achieving those targets. Be prepared to discuss how you can contribute to their goal of reaching £250 million turnover by implementing effective quality strategies that align with their vision.