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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and assist in sales through various channels.
- Company: Join a thriving luxury brand known for its exceptional customer experience.
- Benefits: Enjoy hybrid work options, competitive salary, and significant career growth opportunities.
- Why this job: Be part of a dynamic team in a vibrant culture that values customer relationships and personal development.
- Qualifications: 2+ years in customer service or retail; ecommerce experience preferred.
- Other info: No sales targets; just focus on building connections and providing excellent service.
The predicted salary is between 21600 - 30000 £ per year.
THE OPPORTUNITY: Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team. This is a dual role combining customer service and soft sales. This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.
THE ROLE:
- Manage and resolve customer service tickets via Gorgias (email, chat, and social).
- Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
- Follow up on abandoned carts via email, phone and live chat.
- Provide thoughtful, helpful guidance to convert interest into purchases.
- Maintain deep knowledge of our product range to help customers make informed choices.
- Ensure a warm, friendly and brand-appropriate tone of voice at all times.
- Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.
THE PERSON:
- 2+ years in a customer service, customer care, or retail sales role.
- Ecommerce experience preferred (especially using Shopify and/or Gorgias).
- Comfortable with soft-selling and nurturing customer relationships (no targets).
- A team player with a proactive, can-do attitude.
- Excellent written and verbal communication.
- Interest in fashion is a bonus.
Sales Associate in Dagenham employer: Get Recruited UK Ltd
Contact Detail:
Get Recruited UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in Dagenham
✨Tip Number 1
Familiarise yourself with the luxury brand's product range before applying. Knowing the ins and outs of their offerings will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries through platforms like Gorgias and Shopify. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully nurtured customer relationships in previous roles. Highlighting your soft-selling techniques and customer care experiences will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for fashion during the interview process. If you have any relevant experience or personal interests in the industry, be sure to mention them as they can give you an edge in a luxury sales environment.
We think you need these skills to ace Sales Associate in Dagenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you've worked with luxury brands or in retail, and showcase your skills in managing customer queries and using platforms like Shopify.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and the luxury retail sector. Mention specific experiences that demonstrate your ability to handle customer inquiries and your familiarity with ecommerce tools like Gorgias and Shopify.
Showcase Your Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Use a friendly and professional tone that aligns with the brand's image.
Highlight Your Team Player Attitude: In your application, mention instances where you've successfully collaborated with others in a team environment. This will show that you possess the proactive, can-do attitude they are looking for.
How to prepare for a job interview at Get Recruited UK Ltd
✨Showcase Your Customer Service Skills
Since the role focuses on customer service and soft sales, be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in previous roles. Highlight your ability to maintain a friendly and professional tone.
✨Demonstrate Product Knowledge
Familiarise yourself with the luxury brand's product range before the interview. Being able to discuss their products knowledgeably will show your enthusiasm for the role and help you connect with the interviewers.
✨Emphasise Teamwork and Proactivity
The company values team players with a proactive attitude. Be ready to discuss instances where you've worked collaboratively with others or taken the initiative to improve customer experiences in your past roles.
✨Prepare for Soft-Selling Scenarios
As the role involves nurturing customer relationships without hard sales targets, think of examples where you've successfully guided customers towards making purchases through helpful advice rather than aggressive selling tactics.
