CREDIT CONTROLLER
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MACCLESFIELD, CHESHIRE
UP TO £29,200 + EXCELLENT BENEFITS
THE OPPORTUNITY:
We're partnering with a well-established and growing business in Macclesfield that is looking to recruit an experienced Credit Controller to join its successful finance team.
The successful Credit Controller will take ownership of an extensive customer ledger, focusing on maximising cash collection, reducing outstanding debt and managing customer relationships.
You'll be joining an established team within a fast-paced business that boasts an impressive portfolio of clients, where you'll have the opportunity to make a real impact on cash flow and financial performance.
THE CREDIT CONTROLLER ROLE:
Managing an extensive customer ledger, ensuring outstanding debts are collected efficiently and within agreed payment terms
Proactively contacting customers by telephone and email to chase overdue payments and reduce aged debt
Building strong relationships with customers to encourage prompt payment and resolve outstanding queries
Handling challenging conversations with customers professionally and confidently to secure payment commitments
Monitoring customer accounts, identifying overdue balances and escalating potential financial risks
Investigating and resolving payment discrepancies, outstanding invoices and customer account queries
Working towards strict cash collection targets, SLAs and KPIs to support the achievement of financial objectives
Maintaining accurate records of customer communications, payment arrangements and collection activity
Liaising with internal departments to resolve disputes and ensure outstanding balances are collected
Supporting the wider credit control team with debt reduction initiatives and improvements to collection processes
THE PERSON:
Previous experience within a Credit Controller, Collections Advisor or Debt Recovery role within an office-based or call centre/contact centre environment
Proven experience managing customer ledgers and proactively chasing outstanding payments
Confident making high volumes of outbound calls and handling difficult conversations with customers
Strong understanding of credit control processes, cash collection and debt reduction
Previous experience with computerised accounting software is beneficial
Results-driven with experience working towards KPIs, targets and strict deadlines
Excellent communication and negotiation skills with the ability to build rapport quickly
Strong IT skills, numeracy and attention to detail
Highly organised with the ability to manage competing priorities and work effectively under pressure
Resilient, proactive and confident when dealing with challenging customer situations
TO APPLY:
Please send your CV for the Credit Controller role via the advert for immediate consideration.
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