At a Glance
- Tasks: Manage insurance admin tasks using Acturis and support new business and policy renewals.
- Company: Friendly insurance brokerage with a focus on growth and team collaboration.
- Benefits: Salary up to £28,000, training opportunities, and a supportive work environment.
- Other info: Great opportunity for career progression in a dynamic and friendly workplace.
- Why this job: Join a growing team and make a difference in customer service within the insurance sector.
- Qualifications: 2+ years in insurance, Acturis experience preferred, and strong attention to detail.
The predicted salary is between 32500 - 32500 £ per year.
Opportunity
Get recruited is proud to represent a small friendly insurance brokerage looking to expand their team due to a recent company growth. As an Insurance Administrator, you will be using Acturis CRM system to complete the required administrative parts of both New Business and Policy Renewals. You will be in a team of 6 other Admin professionals who are all responsible for a range of office duties including periodically answering in-coming calls. This is an excellent opportunity within a company that values internal progression and training so if you have worked in an insurance environment and have a background in Administration apply today.
Insurance Administration Assistant Roles and Responsibilities
- Sending Out Renewal Declarations and proposal Forms
- Managing Assigned Diary Entries
- Issue policy documents and EL Certificates and up-date client records accordingly after scrutiny
- Scrutinise all policy documents and EL Certificates and up-date client records accordingly
- Collating ERN's from clients
- All existing clients check sanctions list
- Update client records in Acturis accordingly and paper file if necessary
- Processing MTA's
- Invoicing clients
- Identifying and cross selling opportunities
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
- Troubleshoot customer issues over the phone
- Use automated information systems to analyse the customer's situation
- Maintain a balance between company policy and customer benefit in decision making
- Handle issues in the best interest of both customer and company
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
- Responsible for compiling and generating reports as they relate to customer service surveys
Person Specification
- Minimum of 2 years of experience within an insurance company (preferably commercial)
- Previous use of Acturis highly preferable
- Any Insurance qualifications (CII) an advantage
- High attention to detail
- A commitment to customer satisfaction and customer service
Commercial Insurance Administrator in Lutterworth employer: Get Recruited (UK) Ltd
Join a small, friendly insurance brokerage in Lutterworth that prioritises employee growth and development. With a supportive team environment and a commitment to internal progression, this role offers the chance to enhance your skills while contributing to a company that values customer satisfaction and process improvement. Enjoy a collaborative work culture where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Insurance Administrator in Lutterworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Commercial Insurance Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for insurance admin roles and practice your answers. Make sure to highlight your experience with Acturis and your commitment to customer satisfaction – that’s what they’re looking for!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at firms that prioritise internal progression and training, just like the one in Lutterworth. Tailor your applications to show why you’d be a great fit!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making you memorable. Reiterate your enthusiasm for the role and mention something specific from the interview to show you were engaged and interested.
We think you need these skills to ace Commercial Insurance Administrator in Lutterworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Insurance Administrator role. Highlight your experience in insurance and administration, especially any work with Acturis. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our friendly team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Attention to Detail:Since this role requires high attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work – it shows you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Get Recruited (UK) Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance industry, especially commercial insurance. Familiarise yourself with common terms and processes, particularly those related to policy renewals and the Acturis CRM system. This will show that you're not just interested in the role but also understand the ins and outs of the job.
✨Showcase Your Attention to Detail
As an Insurance Administrator, attention to detail is crucial. Prepare examples from your past experience where your meticulous nature made a difference, whether it was catching an error in a policy document or ensuring client records were up-to-date. Highlighting these moments can really set you apart.
✨Customer Service is Key
Since the role involves handling customer requests and troubleshooting issues, be ready to discuss your approach to customer service. Think of specific instances where you resolved a customer issue effectively or improved their experience. This will demonstrate your commitment to customer satisfaction.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and how success is measured in the role. This shows that you’re genuinely interested in the position and eager to grow within the company.
