At a Glance
- Tasks: Manage customer renewals and provide top-notch service across various channels.
- Company: Join a leading taxi insurance provider with a strong UK presence.
- Benefits: Competitive salary up to £30,000 and a supportive team environment.
- Other info: Office-based role in Glasgow with opportunities for personal growth.
- Why this job: Be part of a team that values integrity and customer satisfaction.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 30000 - 30000 € per year.
Join one of the UK's leading taxi insurance providers and become a key part of a team that puts the customer journey at the heart of everything it does. This is a role for someone who takes pride in delivering excellent service and wants to work for an established, specialist insurer with a genuine presence across the UK.
You'll handle the full range of customer touchpoints - from renewals and adjustments through to queries and claims support - in a team that values integrity, collaboration and doing things properly.
Salary: Up to £30,000
Location: Glasgow
Working pattern: Office based
What you'll be doing:
- Managing renewals, mid-term adjustments and day-to-day customer service queries across the full range of products
- Delivering a friendly, efficient and compliant service across phone, email, post and in-person channels
- Planning and processing your own workload - and supporting the wider team with theirs
- Building effective relationships with customers and colleagues alike
- Contributing ideas to improve team systems, processes and ways of working
- Keeping your product knowledge and CPD up to date
- Acting as an active, positive part of the team in hitting service, renewal and admin goals
- Ensuring all activity adheres to FCA regulations
Insurance Renewals Advisor employer: Get Recruited (UK) Ltd
Join a dynamic team in Glasgow where your contributions truly matter. As an Insurance Renewals Advisor, you'll benefit from a supportive work culture that prioritises integrity and collaboration, alongside opportunities for professional growth within one of the UK's leading taxi insurance providers. Enjoy a competitive salary and the chance to make a real impact on customer experiences in a role that values excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Renewals Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you understand what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer queries across various channels, being able to articulate your thoughts clearly and confidently is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your ability to handle renewals and adjustments effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Insurance Renewals Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Insurance Renewals Advisor role. Highlight your customer service experience and any relevant insurance knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent service and how you can contribute to our team. Keep it friendly and professional, just like the service we provide.
Showcase Your Communication Skills:Since you'll be handling various customer touchpoints, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Get Recruited (UK) Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance products and the specific services offered by the company. Being able to discuss renewals, mid-term adjustments, and customer service queries confidently will show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Highlight how you handled difficult situations or went the extra mile for a customer, as this role is all about putting the customer journey first.
✨Be a Team Player
Since collaboration is key in this role, think of instances where you've worked effectively within a team. Be ready to discuss how you can contribute positively to the team's goals and support your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
