At a Glance
- Tasks: Build and maintain strong client relationships while identifying growth opportunities.
- Company: Join a Sunday Times Best Workplace for 2024 and 2025.
- Benefits: Enjoy 26 days holiday, gym discounts, and flexible working arrangements.
- Other info: Opportunity to influence commercial strategy and work in a dynamic environment.
- Why this job: Make a real impact in a supportive team culture with career progression.
- Qualifications: Experience in facilities management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
- Account Manager - Hard FM
- Halifax - Hybrid
- Up to £60,000 + Car Allowance + Bonus
The Opportunity
This is an exciting opportunity to join a 2024 + 2025 Sunday Times Best Workplace organisation, working as part of an established commercial team, you'll be responsible for building and maintaining strong relationships with a portfolio of clients, ensuring they receive outstanding service while identifying opportunities to grow each account.
You'll act as the main point of contact for your clients, helping to deliver excellent service, resolve issues, and support long‑term partnerships.
The Role
- Manage a portfolio of clients, building trusted, long‑term relationships.
- Develop a thorough understanding of each client's business, sites, operational requirements, and key contacts.
- Act as the primary contact for client queries, providing advice, support, and timely issue resolution.
- Prepare and review quotations, ensuring they meet approval processes and provide suitable options where necessary.
- Hold regular review meetings with clients, discussing service performance, KPIs, and opportunities for improvement.
- Carry out regular client visits to strengthen relationships and provide hands‑on support.
- Identify additional services that would benefit the client.
- Work alongside the business development team to maximise account growth and cross‑selling opportunities.
The Person
- Proven track record in hard facilities management.
- Previous experience managing client accounts or customer relationships.
- Strong communication and stakeholder management skills.
- Ability to manage multiple priorities and resolve issues effectively.
- Commercial awareness with a track record of identifying growth opportunities.
- Customer‑focused with a proactive approach.
- Strong relationship builder who communicates confidently with clients and colleagues.
- Committed to delivering high standards of service.
- Must have a driving licence and be willing to travel to client visits when necessary.
Benefits
- Holiday entitlement: 26 days plus statutory bank holidays (option to buy additional days, up to one week).
- Free on‑site parking.
- Auto‑enrol pension scheme (3% company contribution).
- Life insurance.
- Gym membership discount.
- Retail discounts.
- Childcare discount vouchers.
- Bonus + commission OTE.
- Flexible working arrangements.
- Sunday Times Best Workplace winner of 2024 + 2025.
- Collaborative and supportive team culture.
- Genuine opportunity to influence commercial strategy and business growth.
- Ongoing professional development and career progression opportunities.
We are an equal opportunities employer and we never charge candidates a fee for our services.
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