At a Glance
- Tasks: Lead and inspire a team to excel in sales and customer service.
- Company: Established, customer-focused business with a dynamic work culture.
- Benefits: Competitive salary, OTE, hybrid working, and great perks.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a real impact by developing a high-performing sales team.
- Qualifications: Experience in outbound sales and team leadership required.
The predicted salary is between 29000 - 32000 £ per year.
A well-established, customer-focused business is looking for an experienced Contact Centre Team Leader to join their team. This is an exciting opportunity to lead a team in a fast-paced environment where customer experience and commercial performance go hand in hand.
The team currently manages a mix of inbound and outbound customer interactions, with a greater emphasis on growing its outbound sales activity. They are looking for a hands-on people leader who can inspire, coach and develop advisors to become more confident in outbound sales.
This isn’t a role where you’ll be expected to make sales calls yourself, but you’ll need to have a strong background in outbound sales to effectively mentor and motivate the team to maximise opportunities and drive performance.
This is a great opportunity for someone from a sales, loyalty, retention, customer service operations, team leader, sales team leader or similar role.
THE ROLE:
- Lead, coach and motivate a team to achieve sales, retention and customer service targets.
- Drive a stronger outbound sales culture by building confidence and engagement across the team.
- Support advisors with consultative selling techniques and help maximise every customer opportunity.
Contact Centre Team Leader employer: Get Recruited (UK) Ltd
Join a dynamic and customer-centric company in Manchester as a Contact Centre Team Leader, where you will have the opportunity to lead a passionate team in a hybrid work environment. With a strong focus on employee development, you will benefit from comprehensive training and growth opportunities, alongside a competitive salary and attractive OTE. The supportive work culture fosters collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in outbound sales.
