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- Tasks: Lead and develop senior managers to enhance service delivery and operational efficiency.
- Company: GET RECRUITED (UK) LTD, a dynamic employer in Barnsley.
- Benefits: Competitive salary up to £50,000 and opportunities for professional growth.
- Why this job: Make a real impact by driving performance and leading high-performing teams.
- Qualifications: Proven leadership experience in service operations and strong communication skills.
- Other info: Join a supportive environment focused on continuous improvement and career advancement.
The predicted salary is between 42000 - 58000 £ per year.
Location: Barnsley – Office Based.
Salary: Up to £50,000.
Opportunity
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable, commercially sound and capable of supporting future growth.
Role
- Lead and develop senior operational managers and team leads across multiple operational functions.
- Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
- Enable and support operational leaders to set objectives for their teams.
- Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
- Strengthen the operational leadership layer to support future growth and increased service complexity.
- Lead the identification and closure of significant process gaps.
- Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
Person
- Proven experience leading service operations, service desk or customer support functions in a service-led organisation.
- Strong people leadership with experience building and developing high-performing teams.
- Hands‑on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable.
- Demonstrable experience improving operational processes and efficiency.
- Highly organised, with the ability to manage multiple priorities effectively.
- Strong communication and stakeholder management skills.
- Experience leading change and embedding continuous improvement.
Seniority level: Director.
Employment type: Full-time.
Job function: Customer Service.
Industries: Administrative and Support Services.
Service Operations Manager in Barnsley employer: Get Recruited (UK) Ltd
Contact Detail:
Get Recruited (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operational processes. Show us that you understand their needs and how you can drive efficiency and performance. Tailor your examples to highlight your experience in leading teams and improving service delivery.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and aspirations. We’ve got plenty of opportunities waiting for you, so make sure to check back often!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Reiterate your enthusiasm for the role and remind them why you’re the perfect fit for leading their service operations.
We think you need these skills to ace Service Operations Manager in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Manager role. Highlight your experience in leading service operations and managing teams, as well as any specific platforms you've worked with like Zendesk or Jira.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved operational processes and led teams to success in previous positions.
Showcase Your Leadership Skills: We want to see your people leadership skills shine through. Mention any experience you have in developing high-performing teams and how you've set clear objectives and priorities in past roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Get Recruited (UK) Ltd
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operational processes and frameworks relevant to the role. Familiarise yourself with how GET RECRUITED delivers its services and be ready to discuss how you can enhance efficiency and scalability.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Be ready to discuss specific instances where you've successfully developed senior managers or improved team performance, as this will resonate well with the interviewers.
✨Be Ready to Discuss Change Management
Since the role involves leading change and continuous improvement, come equipped with examples of how you've identified process gaps and implemented solutions. This will demonstrate your proactive approach and ability to drive operational excellence.
✨Communicate Clearly and Confidently
Strong communication is key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing complex operational strategies. This will help you convey your ideas effectively and show that you can manage stakeholder relationships.
