Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop senior managers to enhance service delivery efficiency and performance.
- Company: Dynamic organisation focused on scalable and auditable service operations.
- Benefits: Competitive salary up to £60,000, with opportunities for professional growth.
- Why this job: Make a real impact by driving operational excellence and supporting future growth.
- Qualifications: Experience in service operations and strong leadership skills required.
- Other info: Join a collaborative team dedicated to continuous improvement and innovation.
The predicted salary is between 43200 - 72000 £ per year.
The Opportunity:
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth.
The Role:
- Lead and develop senior operational managers and team leads across multiple operational functions.
- Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
- Enable and support operational leaders to set objectives for their teams.
- Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
- Strengthen the operational leadership layer to support future growth and increased service complexity.
- Lead the identification and closure of significant process gaps.
- Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
The Person:
- Proven experience leading service operations, service desk or customer support functions in a service-led organisation.
- Strong people leadership with experience building and developing high-performing teams.
- Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable.
- Demonstrable experience improving operational processes and efficiency.
- Highly organised, with the ability to manage multiple priorities effectively.
- Strong communication and stakeholder management skills.
- Experience leading change and embedding continuous improvement.
Senior Service Operations Strategy Manager in Barnsley employer: Get Recruited (UK) Ltd
Contact Detail:
Get Recruited (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Operations Strategy Manager in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Service Operations Strategy Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its operational strategies. Be ready to discuss how your experience aligns with their goals, especially around improving efficiency and leading teams. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly gives you a better chance of standing out in the crowd. Let’s get you that Senior Service Operations Strategy Manager position!
We think you need these skills to ace Senior Service Operations Strategy Manager in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Operations Strategy Manager. Highlight your experience in leading service operations and managing teams, as well as any specific platforms you've worked with like Zendesk or Jira.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your leadership style and how you’ve successfully improved operational processes in the past.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve driven efficiency and performance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Get Recruited (UK) Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of service operations. Brush up on your knowledge of customer support platforms like Zendesk or Jira Service Management, as well as any recent trends in operational efficiency. This will help you speak confidently about how you can drive performance and consistency.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving change. Think about specific situations where you've built high-performing teams or improved processes. Be ready to discuss how you set clear expectations and objectives for your team leads.
✨Align with Their Vision
Research the company’s operational model and future growth plans. During the interview, demonstrate how your strategic leadership aligns with their goals. This shows that you’re not just a fit for the role, but also invested in the company's success.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in service delivery or how they envision the operational leadership layer evolving. This not only demonstrates your engagement but also gives you valuable insights into their expectations.
