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For Companies At a Glance
- Tasks: Lead and develop teams to drive efficiency and performance in service delivery.
- Company: Dynamic organisation focused on operational excellence and growth.
- Benefits: Competitive salary up to £50,000 and opportunities for career advancement.
- Why this job: Make a real impact by improving processes and leading high-performing teams.
- Qualifications: Experience in service operations and strong leadership skills required.
- Other info: Join a supportive environment with a focus on continuous improvement.
The predicted salary is between 42000 - 58000 £ per year.
Barnsley - Office Based
Up to £50,000
The Opportunity:
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth.
The Role:
- Lead and develop senior operational managers and team leads across multiple operational functions.
- Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
- Enable and support operational leaders to set objectives for their teams.
- Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
- Strengthen the operational leadership layer to support future growth and increased service complexity.
- Lead the identification and closure of significant process gaps.
- Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
The Person:
- Proven experience leading service operations, service desk or customer support functions in a service-led organisation.
- Strong people leadership with experience building and developing high-performing teams.
- Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable.
- Demonstrable experience improving operational processes and efficiency.
- Highly organised, with the ability to manage multiple priorities effectively.
- Strong communication and stakeholder management skills.
- Experience leading change and embedding continuous improvement.
Operations Manager in Barnsley employer: Get Recruited (UK) Ltd
Contact Detail:
Get Recruited (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operational processes. Show them you understand their challenges and how you can help improve efficiency and performance. Tailor your examples to highlight your experience in leading teams and driving change.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Check out our website for the latest job openings and apply directly through us. We’ve got your back and can help you land that Operations Manager position with all the right tools and resources!
We think you need these skills to ace Operations Manager in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in leading teams and improving operational processes, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Share specific examples of how you've driven efficiency and led teams in the past. We love a good story that showcases your leadership skills!
Showcase Relevant Experience: When filling out your application, make sure to highlight any hands-on knowledge you have of customer support platforms like Zendesk or Jira. This will show us that you’re not just a great leader but also familiar with the tools we use every day.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Get Recruited (UK) Ltd
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operational processes and frameworks relevant to the role. Familiarise yourself with how services are delivered and be ready to discuss specific strategies you've implemented in previous roles to improve efficiency and quality.
✨Showcase Your Leadership Skills
Be prepared to share examples of how you've led teams and developed high-performing individuals. Highlight your experience in setting clear expectations and performance objectives, as this is crucial for the Operations Manager role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Change Management Experience
Since the role involves leading change and embedding continuous improvement, come equipped with stories that illustrate your ability to manage transitions effectively. Discuss any challenges you faced and how you overcame them to ensure a smooth process.
✨Engage with Stakeholder Management
Strong communication and stakeholder management skills are key for this position. Prepare to discuss how you've successfully engaged with various stakeholders in the past. Think about how you can demonstrate your ability to align different operational functions and maintain clarity of direction.
