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- Tasks: Manage customer onboarding and retention to maximise service value.
- Company: Dynamic recruitment agency in Barnsley with a focus on customer success.
- Benefits: Competitive salary up to £40,000 and supportive work environment.
- Why this job: Make a real difference in customer satisfaction and retention.
- Qualifications: Experience in Customer Success and strong communication skills required.
- Other info: Office-based role with opportunities for professional growth.
The predicted salary is between 24000 - 40000 £ per year.
A recruitment agency in Barnsley is seeking an Account Manager focused on onboarding and retention to ensure customers receive maximum value from their services. The role involves taking ownership of customer issues, monitoring satisfaction, and providing support to Account Managers.
Ideal candidates will have:
- A Customer Success background
- Strong communication skills
- Experience with CRM tools like Zendesk or Salesforce
This position offers a salary of up to £40,000 and is office-based.
Onboarding & Retention Account Manager in Barnsley employer: Get Recruited (UK) Ltd
Contact Detail:
Get Recruited (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding & Retention Account Manager in Barnsley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the recruitment agency you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and retention. We recommend using role-play with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your CRM skills! If you've used tools like Zendesk or Salesforce, be ready to discuss specific examples of how you've leveraged them to improve customer satisfaction. This will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Onboarding & Retention Account Manager in Barnsley
Some tips for your application 🫡
Show Your Customer Success Skills: Make sure to highlight your experience in customer success. We want to see how you've helped customers get the most out of their services, so share specific examples that demonstrate your impact.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention your experience with CRM tools like Zendesk or Salesforce to catch our eye.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if you need to, and make sure your key achievements stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Get Recruited (UK) Ltd
✨Know Your Customer Success Stuff
Make sure you brush up on your Customer Success knowledge. Be ready to discuss how you've helped customers in the past and what strategies you've used to ensure their satisfaction. This will show that you understand the importance of onboarding and retention.
✨Familiarise Yourself with CRM Tools
Since the role requires experience with CRM tools like Zendesk or Salesforce, take some time to get comfortable with these platforms. If you have specific examples of how you've used them to improve customer relationships, be sure to share those during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer issues or challenges. Think of a few scenarios from your past experience where you successfully resolved a problem or improved customer satisfaction, and be ready to explain your thought process.
✨Show Off Your Communication Skills
Strong communication is key in this role, so practice articulating your thoughts clearly and confidently. You might want to prepare a few anecdotes that highlight your ability to communicate effectively with clients and team members alike.
