At a Glance
- Tasks: Manage a portfolio of small business clients and provide exceptional service.
- Company: Award-winning brokerage with a unique culture in Newcastle.
- Benefits: Up to £40k salary, hybrid work, 25 days holiday, and professional development.
- Other info: Supportive environment with excellent career growth and bonuses.
- Why this job: Join a top-rated company and make a real difference for clients.
- Qualifications: Insurance experience preferred, strong organisational and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
A highly regarded, award-winning brokerage with a genuinely unique culture is looking for a client-focused Account Handler to join its Newcastle team - and become a key part of a business that does things differently. This is a role for someone who takes pride in looking after clients properly.
You'll manage a portfolio of commercial small business clients across the full policy lifecycle, working in a collaborative and fast-paced environment where strong relationships and outstanding service are at the heart of everything.
Salary: Up to £40,000
Location: Newcastle
Working pattern: Hybrid post probation
What you'll be doing:
- Managing a portfolio of commercial small business clients, focusing on retention, service and growth
- Supporting clients through renewals, MTAs and day-to-day enquiries with a seamless experience
- Preparing and negotiating quotations and renewal terms with insurers and underwriters
- Handling policy documentation, invoicing and credit control accurately and efficiently
- Liaising with insurers, underwriters, claims specialists and internal colleagues to deliver prompt solutions
- Identifying opportunities and contributing to the wider success of the team
What they're looking for:
- Previous insurance experience - broking or account handling background preferred
- Experience obtaining quotes and placing business with insurers
- Strong organisational skills - comfortable managing multiple priorities simultaneously
- Excellent attention to detail, particularly around documentation and compliance
- A confident, professional communicator with clients and colleagues alike
- Good negotiating skills and the ability to build lasting relationships
Why join them?
- Recognised as one of the best large companies to work for in the UK
- A genuinely unique ethos and culture - one that goes well beyond the bottom line
- Discretionary annual bonus based on individual and company performance
- Employer pension contribution of 5% - rising to 10% after 5 years
- Life Assurance up to 4x salary and Group Income Protection up to 65% of salary
- 25 days holiday plus bank holidays - increasing with length of service
- Fully funded professional qualifications and financial incentives for development
- A supportive, inclusive environment where people genuinely thrive
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