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For Companies At a Glance
- Tasks: Manage motor fleet claims with empathy and professionalism from start to finish.
- Company: A respected insurance business in Hitchin with a supportive team culture.
- Benefits: £30,000 salary, hybrid working, private health insurance, and 25 days annual leave.
- Why this job: Make a real difference for customers during stressful times while advancing your career.
- Qualifications: 2+ years of experience in Motor Fleet Claims and strong communication skills.
- Other info: Great opportunities for progression in a collaborative environment.
The predicted salary is between 24000 - 36000 £ per year.
We are working with a growing and well-respected insurance business in Hitchin that is looking to welcome a Motor Fleet Claims Handler to their friendly and supportive team. This is a hybrid role, offering a great balance of office collaboration and home working. It is ideal for someone with a couple of years' experience looking to make a move to a company with a well-worn path to leadership.
The Role
As a Motor Fleet Claims Handler, you will be the person customers rely on when they need help the most. From the moment a claim is reported through to resolution, you will manage the process with empathy, professionalism, and efficiency. You will support fleet clients following motor incidents, ensuring claims are handled smoothly while keeping customers informed and reassured throughout the process.
Key Responsibilities
- Managing motor fleet claims from first notification through to settlement
- Providing clear and supportive communication to customers following incidents
- Investigating claims and gathering relevant information and documentation
- Liaising with insurers, repairers, engineers, and other third parties
- Ensuring claims are handled in line with company procedures and service standards
- Delivering a positive customer experience during what can often be a stressful time
About You
We are looking for someone who combines technical claims knowledge with genuine empathy for customers. You will ideally have:
- 2+ years' experience handling Motor Fleet Claims
- Strong communication and customer service skills
- The ability to manage multiple claims efficiently
- A calm and supportive approach when dealing with customers following accidents
- Great attention to detail and organisational skills
What's in it for You?
- Salary of £30,000 DoE
- Hybrid working
- Private Health Insurance incl. dental
- 25 days Annual leave + bank holidays + the ability to buy up to 5 additional days
- Supportive and collaborative team environment
- Progression opportunities throughout the business
- The opportunity to do meaningful work helping customers when they need it most
If you are an experienced Motor Fleet Claims Handler looking for a role where you can make a real difference to customers after an accident, we would love to hear from you. We are an equal opportunities employer and we never charge candidates a fee for our services.
Motor Fleet Claims Handler employer: Get Recruited Ltd
Contact Detail:
Get Recruited Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Fleet Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities for a Motor Fleet Claims Handler. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about how you would demonstrate your empathy and communication skills when dealing with customers. We want you to shine!
✨Tip Number 3
Showcase your experience! When you get the chance to speak with potential employers, highlight your past successes in managing claims efficiently. Use specific examples to illustrate your attention to detail and organisational skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Motor Fleet Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling Motor Fleet Claims. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how your skills align with our needs. Let us know why you want to join our friendly team in Hitchin.
Showcase Your Empathy: Since this role involves supporting customers during stressful times, make sure to highlight any experiences where you've demonstrated empathy and effective communication. We want to see how you can make a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Get Recruited Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor fleet claims. Be ready to discuss specific cases you've handled, the processes involved, and how you ensured a positive customer experience. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Empathy
Since this role requires a calm and supportive approach, think of examples where you've helped customers through stressful situations. Share stories that highlight your ability to communicate clearly and reassure clients during tough times.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to claims handling. Practice your responses to scenarios where you need to manage multiple claims or deal with difficult customers. This will demonstrate your problem-solving skills and ability to stay organised under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or progression opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.