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For Companies At a Glance
- Tasks: Manage motor fleet claims with empathy and professionalism from start to finish.
- Company: A respected insurance business in Hitchin with a supportive team culture.
- Benefits: £30,000 salary, hybrid working, private health insurance, and 25 days annual leave.
- Why this job: Make a real difference for customers during stressful times while advancing your career.
- Qualifications: 2+ years of experience in Motor Fleet Claims and strong communication skills.
- Other info: Great opportunities for progression in a collaborative environment.
The predicted salary is between 24000 - 36000 £ per year.
We are working with a growing and well-respected insurance business in Hitchin that is looking to welcome a Motor Fleet Claims Handler to their friendly and supportive team. This is a hybrid role, offering a great balance of office collaboration and home working. It is ideal for someone with a couple of years' experience looking to make a move to a company with a well-worn path to leadership.
The Role
As a Motor Fleet Claims Handler, you will be the person customers rely on when they need help the most. From the moment a claim is reported through to resolution, you will manage the process with empathy, professionalism, and efficiency. You will support fleet clients following motor incidents, ensuring claims are handled smoothly while keeping customers informed and reassured throughout the process.
Key Responsibilities
- Managing motor fleet claims from first notification through to settlement
- Providing clear and supportive communication to customers following incidents
- Investigating claims and gathering relevant information and documentation
- Liaising with insurers, repairers, engineers, and other third parties
- Ensuring claims are handled in line with company procedures and service standards
- Delivering a positive customer experience during what can often be a stressful time
About You
We are looking for someone who combines technical claims knowledge with genuine empathy for customers. You will ideally have:
- 2+ years' experience handling Motor Fleet Claims
- Strong communication and customer service skills
- The ability to manage multiple claims efficiently
- A calm and supportive approach when dealing with customers following accidents
- Great attention to detail and organisational skills
What’s in it for You?
- Salary of £30,000 DoE
- Hybrid working
- Private Health Insurance incl. dental
- 25 days Annual leave + bank holidays + the ability to buy up to 5 additional days
- Supportive and collaborative team environment
- Progression opportunities throughout the business
- The opportunity to do meaningful work helping customers when they need it most
If you are an experienced Motor Fleet Claims Handler looking for a role where you can make a real difference to customers after an accident, we would love to hear from you. We are an equal opportunities employer and we never charge candidates a fee for our services.
Motor Fleet Claims Handler in Hitchin employer: Get Recruited Ltd
Contact Detail:
Get Recruited Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Fleet Claims Handler in Hitchin
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities for a Motor Fleet Claims Handler. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about how you would demonstrate your empathy and communication skills when dealing with customers. We want you to shine!
✨Tip Number 3
Showcase your experience! When you get the chance to speak with potential employers, highlight your past successes in managing claims efficiently. Use specific examples to illustrate your attention to detail and organisational skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Motor Fleet Claims Handler in Hitchin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling motor fleet claims. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how your skills can help us support our clients during stressful times.
Showcase Your Communication Skills: Since communication is key in this role, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Get Recruited Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor fleet claims. Be prepared to discuss specific cases you've handled, the processes involved, and how you ensured customer satisfaction. This will show that you have the experience and expertise they’re looking for.
✨Show Empathy in Your Responses
Since this role requires a calm and supportive approach, think about examples where you've demonstrated empathy in challenging situations. Share stories that highlight your ability to reassure customers during stressful times, as this is key to the job.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. During the interview, focus on being concise yet informative when discussing your experience. Good communication skills are essential for this role, so make sure you convey your points effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and progression opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.