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- Tasks: Manage customer renewals and provide top-notch service across various channels.
- Company: Join a leading taxi insurance provider with a strong UK presence.
- Benefits: Competitive salary, ongoing training, and a supportive team culture.
- Other info: Enjoy a varied role with excellent career development opportunities.
- Why this job: Be part of a dynamic team that values integrity and customer satisfaction.
- Qualifications: Experience in insurance customer service and a genuine customer-first approach.
The predicted salary is between 30000 - 30000 £ per year.
Join one of the UK's leading taxi insurance providers and become a key part of a team that puts the customer journey at the heart of everything it does. This is a role for someone who takes pride in delivering excellent service and wants to work for an established, specialist insurer with a genuine presence across the UK.
You'll handle the full range of customer touchpoints - from renewals and adjustments through to queries and claims support - in a team that values integrity, collaboration and doing things properly.
Salary: Up to £30,000
Location: Glasgow
Working pattern: Office based
What you'll be doing:
- Managing renewals, mid-term adjustments and day-to-day customer service queries across the full range of products
- Delivering a friendly, efficient and compliant service across phone, email, post and in-person channels
- Planning and processing your own workload - and supporting the wider team with theirs
- Building effective relationships with customers and colleagues alike
- Contributing ideas to improve team systems, processes and ways of working
- Keeping your product knowledge and CPD up to date
- Acting as an active, positive part of the team in hitting service, renewal and admin goals
- Ensuring all activity adheres to FCA rules, company guidelines and Treating Customers Fairly principles
What they're looking for:
- Experience in insurance customer service, renewals or a similar role
- A genuine customer-first approach - honest, clear and straightforward in everything you do
- Results-driven and self-motivated, with strong organisational and time management skills
- A strong communicator - both written and verbal
- A team player who leads by example
- IT literate and comfortable managing your own workload efficiently
Why this role?
- A specialist, well-established insurer with a strong presence across seven UK locations
- A role with real variety - no two days the same
- A team culture built around integrity, fairness and doing right by the customer
- Ongoing CPD support to keep your knowledge sharp and your career moving
- The chance to be part of a business that genuinely values the people in it
We are an equal opportunities employer and we never charge candidates a fee for our services.
Insurance Renewals Advisor in Glasgow employer: Get Recruited Ltd
Contact Detail:
Get Recruited Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Renewals Advisor in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and align with their customer-first approach.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Insurance Renewals Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant insurance knowledge to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent service and how your values align with ours. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application is clear and concise. Use proper grammar and spelling, and don’t forget to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Get Recruited Ltd
✨Know Your Stuff
Make sure you brush up on your insurance knowledge, especially around renewals and customer service. Familiarise yourself with the company's products and services so you can speak confidently about how you can help customers.
✨Showcase Your Customer-First Approach
During the interview, highlight your experience in delivering excellent customer service. Share specific examples of how you've gone above and beyond for customers, as this role is all about putting the customer journey at the heart of everything.
✨Demonstrate Team Spirit
This position values collaboration, so be ready to discuss how you work well in a team. Talk about times when you've supported colleagues or contributed ideas to improve processes, showing that you're a team player who leads by example.
✨Be Organised and Results-Driven
Prepare to discuss your time management skills and how you prioritise tasks. The interviewer will want to know how you handle your workload efficiently, so come armed with examples of how you've successfully managed multiple responsibilities in the past.