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TECHNICAL SUPPORT COORDINATOR
NORTH FAMBRIDGE, CHELMSFORD
COMPETITIVE SALARY + COMPANY BONUS
THE OPPORTUNITY:
Do you have an electrical background and enjoy helping customers understand products and solve technical problems?
Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team. You'll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.
This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers. You'll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.
THE TECHNICAL SUPPORT COORDINATOR ROLE:
You'll combine the product knowledge of a Technical Support Advisor with the customer care and order administration skills of a Customer Service Executive.
- Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.
- Explain electrical product functions and specifications, helping customers understand technical information and how components operate.
- Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.
- Investigate product performance and fault enquiries, gathering information about the application, connections and symptoms to establish the next steps.
- Liaise with technical colleagues and the overseas manufacturing team to resolve complex questions, keeping customers informed throughout.
- Manage enquiries through the shared inbox, maintaining clear records and following outstanding queries through to resolution.
- Process customer orders accurately, checking product references, quantities and requirements before entering them into the order management system.
- Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.
- Assist with picking and packing orders when required, contributing to the practical running of a small team.
- Adapt to new systems as the business introduces more automated ordering and customer administration processes.
THE PERSON:
- Experience as a Technical Support Advisor, Customer Service Executive or in a similar position supporting customers with electrical or electronic products. xgikmsk
- Alternatively, an electrical engineering background with experience explaining technical information to customers.
- A sound un Please click on the apply button to read the full job description
TECHNICAL SUPPORT COORDINATOR in Cold Norton employer: Get Recruited Ltd
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