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- Tasks: Provide 1st line IT support and troubleshoot Microsoft Dynamics Business Central issues.
- Company: Rapidly expanding tech company with a focus on innovation and collaboration.
- Benefits: Up to £40,000 salary, hybrid work, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Experience with Microsoft Dynamics Business Central and strong problem-solving skills.
- Other info: Fast-paced environment with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive, technically confident 1st Line Support Engineer with proven experience supporting Microsoft Dynamics Business Central (BC) to join our highly successful, and rapidly expanding client's team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities. You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential. This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work.
The Role:
- Provide 1st line IT support across hardware, software, networks, and cloud services.
- Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
- Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
- Manage new starter onboarding: account creation, hardware configuration, and access setup.
- Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
- Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
- Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
- Escalate complex technical issues to internal teams or external vendors when needed.
- Maintain accurate technical documentation, knowledge base articles, and support procedures.
- Act as a key liaison for IT suppliers, software providers, and support partners.
- Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
- Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
- Demonstrated experience supporting Microsoft Dynamics Business Central in a user-facing role.
- Strong technical troubleshooting ability with excellent problem-solving skills.
- Confident working independently and managing workloads under pressure.
- Highly organised with strong prioritisation and multitasking capability.
- Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
- Strong attention to detail and a commitment to delivering high-quality service.
- Curious, analytical mindset with a desire to continually develop technical knowledge.
Locations
Business Central / Microsoft Dynamics IT Support Engineer in Cheshire, Crewe employer: Get Recruited Ltd
Contact Detail:
Get Recruited Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Central / Microsoft Dynamics IT Support Engineer in Cheshire, Crewe
✨Tip Number 1
Get to know the company inside out! Research their culture, values, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss specific scenarios where you've solved problems using Microsoft Dynamics Business Central. Real-life examples make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can leave a lasting impression. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Business Central / Microsoft Dynamics IT Support Engineer in Cheshire, Crewe
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Microsoft Dynamics Business Central. We want to see how you've tackled technical issues and provided support in previous roles, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Use the job description as a guide to showcase how your skills and experiences align with what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. Remember, we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Get Recruited Ltd
✨Know Your Dynamics
Make sure you brush up on your knowledge of Microsoft Dynamics Business Central. Be ready to discuss specific features, common issues, and how you've resolved them in the past. This will show that you're not just familiar with the software but also confident in troubleshooting it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical mindset and ability to work under pressure.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be dealing with users who may not have a technical background, being able to translate jargon into everyday language is crucial. Consider role-playing with a friend to refine this skill.
✨Be Organised and Proactive
Highlight your organisational skills and ability to manage multiple tasks. Discuss how you prioritise your workload and ensure high-quality service delivery. Showing that you can take ownership of your responsibilities will resonate well with the interviewers.