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- Tasks: Lead and develop global service operations in a fast-paced, technical environment.
- Company: Innovative organisation delivering complex technical solutions across high-security environments.
- Benefits: Competitive salary up to £50,000, great culture, and opportunities for progression.
- Why this job: Make a real impact by driving service excellence and building high-performing teams.
- Qualifications: Experience in a leadership role within a technical or engineering environment.
- Other info: Dynamic role with a focus on continuous improvement and operational performance.
The predicted salary is between 50000 - 50000 £ per year.
A highly innovative and rapidly growing organisation delivering complex technical installation and service solutions across global, high-security environments including critical infrastructure, government, and commercial sectors is seeking an experienced Field Service Manager to lead and develop their global service operations. This is a senior leadership role responsible for driving operational performance, service excellence, and commercial success across installation, engineering, and service support teams.
You will take ownership of the full Service & Maintenance function, ensuring exceptional service delivery, strong client relationships, and continuous operational improvement. This opportunity would suit someone from a Field Service Manager, Head of Service, Service Manager, Maintenance Manager, Operations Manager, Engineering Manager, Service Delivery Manager or similar leadership role within a technical, engineering, or installation-led environment.
THE ROLE:
- Leading the Service & Maintenance business unit, setting direction, objectives, and performance standards
- Managing installation teams, service engineers, and service administration functions
- Ensuring delivery of all internal KPIs and client-facing SLAs to maintain exceptional service standards
- Overseeing service planning, scheduling, and resource allocation to optimise efficiency and responsiveness
- Acting as the senior escalation point for major service issues and key client relationships
- Driving continuous improvement across service processes, systems, and delivery models
- Managing the department budget including forecasting, cost control, and financial performance
- Improving service revenue, contract profitability, and operational cost efficiency
- Evaluating service contracts, warranties, and maintenance agreements to ensure commercial viability
- Developing KPI dashboards and reporting to monitor operational performance and service outcomes
- Working closely with Sales, Projects, and Operations teams to ensure smooth project handovers and lifecycle management
- Ensuring compliance with all relevant safety, regulatory, and quality standards
THE PERSON:
- Proven experience leading a service, maintenance, or operational function within a technical environment
- Currently in a Field Service Manager, Head of Service, Service Manager, Maintenance Manager, Operations Manager, Engineering Manager, Service Delivery Manager or similar role
- Strong leadership skills with experience managing engineering, installation, or service teams
- Commercially aware with experience managing budgets and operational performance
- Confident stakeholder manager with strong client-facing experience
- Analytical and data-driven approach to performance improvement
- Comfortable operating in a fast-paced environment with multiple priorities
- Strategic mindset with a proactive, hands-on leadership style
- Passionate about service excellence, customer satisfaction, and continuous improvement
Field Service Manager in Basford employer: Get Recruited Ltd
Contact Detail:
Get Recruited Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager in Basford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery model and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s not just looking for any job, but is genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you’ve driven operational performance and improved service delivery in past roles. This will demonstrate that you’re the strategic leader they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Field Service Manager position!
We think you need these skills to ace Field Service Manager in Basford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Manager role. Highlight your experience in leading service teams and managing operational performance, as these are key aspects of the job. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service excellence and how you can contribute to our innovative culture. We love seeing candidates who can connect their experiences to our mission.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience and how you've driven continuous improvement in previous roles. We’re looking for someone who can inspire teams and manage client relationships effectively, so make that clear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our team. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Get Recruited Ltd
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on your knowledge of service delivery, operational performance, and client relationship management. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts but have successfully implemented them.
✨Showcase Your Leadership Skills
As a Field Service Manager, you'll need to demonstrate strong leadership abilities. Prepare to share stories about how you've led teams, managed conflicts, and driven performance improvements. Highlight your strategic mindset and hands-on approach to leadership, as this is crucial for the role.
✨Understand the Company Culture
Research the organisation's culture and values. Be ready to explain how your personal values align with theirs. This shows that you're not only interested in the job but also in being a part of their team and contributing positively to their work environment.
✨Prepare Questions
Have a list of insightful questions ready to ask during the interview. Inquire about their current challenges in service delivery or how they measure success in the role. This demonstrates your genuine interest in the position and helps you assess if the company is the right fit for you.