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For Companies At a Glance
- Tasks: Ensure customers get maximum value from services and support their journey.
- Company: Dynamic company focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in customer experiences and drive their success.
- Qualifications: Experience in Customer Success or similar roles with strong communication skills.
- Other info: Join a collaborative team and help shape customer journeys.
The predicted salary is between 32000 - 48000 £ per year.
The Opportunity:
The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
- Take ownership of complex or cross-team customer issues that need escalation.
- Monitor customer usage and satisfaction to identify risks and improvement opportunities.
- Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
- Identify early signs of disengagement or underuse and support improvement plans.
- Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
- Own the full onboarding and offboarding journey for customers.
Skills Required:
- Previous experience within a Customer Success or similar role.
- Experience supporting customers through service change or digital transformation.
- Strong communication and relationship-building skills.
- Experience using CRM or support tools such as Zendesk or Salesforce.
- Comfortable using data to understand engagement and drive improvement.
- Experience supporting onboarding or delivering customer training.
- Ability to identify risk signals and opportunities from customer behaviour.
- Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
Customer Success Manager in Barnsley employer: Get Recruited Ltd
Contact Detail:
Get Recruited Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Barnsley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working as Customer Success Managers. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to share specific examples of how you've helped customers succeed in the past.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly and express your interest in their customer success initiatives. You never know what might come up!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in customer success and digital transformation. This will not only boost your confidence but also make you a more attractive candidate when you apply through our website.
We think you need these skills to ace Customer Success Manager in Barnsley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer success, onboarding, and relationship-building to show us you’re the perfect fit!
Showcase Your Skills: Don’t forget to mention your experience with CRM tools like Zendesk or Salesforce. We want to see how you’ve used data to drive improvements and support customers through service changes.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to demonstrate your understanding of customer needs and how you can help them achieve long-term satisfaction with our services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Get Recruited Ltd
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand how onboarding, retention, and satisfaction play into the role. Be ready to discuss your previous experiences and how they relate to ensuring customers get value from services.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've built relationships with clients or resolved complex issues. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to engage effectively with customers.
✨Be Data-Driven
Familiarise yourself with using data to drive decisions. Be prepared to discuss how you've used CRM tools like Zendesk or Salesforce in the past. Highlight any experience you have in monitoring customer engagement and identifying risks, as this will show your analytical side.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges a Customer Success Manager might encounter and how you would handle them. This will help you demonstrate your proactive approach and readiness to take ownership of customer issues.
